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What Does CX Automation ‘Done Right’ Look Like?

As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle, and more vendors promising…

How to Ensure a Delightful CX this Cyber 5 Through Synthetic and Real User Monitoring

This year, the holidays are shaping up to be incredibly competitive, as ecommerce sales are predicted to climb up to 14%, compared…

Mapping Customer Journeys to Design the Right Digital Experiences

Ask any business leader and they’ll readily agree that offering personalized, compelling and consistent digital experience is paramount to distinguishing their brand…

#RSP22: Expert Advice on Achieving a Great Holiday Season With Agility, Personalization and Solid CX

Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand beat out shoppers’ inflation-driven…

How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a…

H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX

H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and…

Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers are willing to pay…

Transparent Data Practices and Experiential Personalization — the Key to CX in 2022

Are you delivering the right message in the right place at the right time? A new survey finds marketers in the UK,…

Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Your Shopfront to CX Brilliance

Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant…

The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that…

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both…

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