TouchPoints TV - Retail TouchPoints - Retail TouchPoints https://www.retailtouchpoints.com Sat, 25 May 2019 23:04:37 -0400 RTP en-gb How Zebra Improves Shopper Engagement By Arming Associates With Technology https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/how-zebra-improves-shopper-engagement-by-arming-associates-with-technology https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/how-zebra-improves-shopper-engagement-by-arming-associates-with-technology How Zebra Improves Shopper Engagement By Arming Associates With Technology

Zebra’s long-term focus on the retail industry, experience providing in-store technology to companies around the world and its extensive partner ecosystem was the right prescription for Walgreens as it deployed handheld devices to its associates chainwide, according to Rob Armstrong, VP of Portfolio Marketing at Zebra.

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feed@retailtouchpoints.com (Mike Santos) Vendors Tue, 05 Feb 2019 00:00:00 -0500
RetailX Preview: A Road Map For The Blended Digital-Physical World Of Retail https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailx-preview-a-road-map-for-the-blended-digital-physical-world-of-retail https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailx-preview-a-road-map-for-the-blended-digital-physical-world-of-retail RetailX Preview: A Road Map For The Blended Digital-Physical World Of Retail

Doug Hope, the Show Director for the newly christened RetailX event in Chicago, June 25-26, tells RTP Editorial Director Andrew Gaffney that the show will address the convergence of the physical and digital retail worlds — from brick-and-mortar stores using apps, facial recognition and real-time analytics, to former e-Commerce pure plays aggressively opening up physical shops. The RetailX event will provide a road map to this blended digital-physical retail world.

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feed@retailtouchpoints.com (Mike Santos) TouchPoints TV Mon, 28 Jan 2019 00:00:00 -0500
Waitrose, PCMS Execs Reveal How End-To-End Platform Drives Mobile Self-Checkout https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/waitrose-pcms-execs-reveal-how-end-to-end-platform-drives-mobile-self-checkout https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/waitrose-pcms-execs-reveal-how-end-to-end-platform-drives-mobile-self-checkout Waitrose, PCMS Execs Reveal How End-To-End Platform Drives Mobile Self-Checkout

The theme of unified commerce pervaded throughout the 2019 NRF Big Show as more retailers realize they require back-end platforms to deliver value across the store experience. In a chat with RTP at the event, Matt Clifton, Head of Customer Experience at Waitrose, and Phil Curnow, Group Director of Program Delivery at PCMS, discuss how the UK-based supermarket leverages the platform provider’s solutions to deliver mobile scan-and-go self-checkout capabilities. Nearly 40% of Waitrose transactions are through self-checkout, Clifton says.

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feed@retailtouchpoints.com (Mike Santos) Retailers Mon, 28 Jan 2019 17:29:13 -0500
Esri Executive: How Location Intelligence Enables Holistic Market Forecasting https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/esri-executive-how-location-intelligence-enables-holistic-market-forecasting https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/esri-executive-how-location-intelligence-enables-holistic-market-forecasting Esri Executive: How Location Intelligence Enables Holistic Market Forecasting

With so many consumers using mobile and other devices throughout their shopping journeys, a store-level forecast no longer provides a true picture of market activity. Gary Sankary, Industry Marketing Strategy – Retail for Esri, tells Retail TouchPoints Editorial Director Andrew Gaffney that location intelligence, plus the “visual data mining” of a geographic information system (GIS), can provide the key to holistic market forecasting, for example by measuring the “halo effect” that a brick-and-mortar store can have on digital channels.

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feed@retailtouchpoints.com (Mike Santos) Vendors Mon, 28 Jan 2019 17:31:22 -0500
Brooks Brothers Wins Customer Engagement Award For Use Of In-Store Concierge App https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/brooks-brothers-wins-customer-engagement-award-for-use-of-in-store-concierge-app https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/brooks-brothers-wins-customer-engagement-award-for-use-of-in-store-concierge-app Brooks Brothers Wins Customer Engagement Award For Use Of In-Store Concierge App

Todd Treonze, CIO of Brooks Brothers, discusses the recent rollout of the Concierge app from Mad Mobile. Using the app, in-store associates can create personalized fitting sessions through mobile access to customer profiles, as well as online wish lists and notes about customer preferences. The app also provides an endless aisle of products across the full Brooks Brothers catalog.

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feed@retailtouchpoints.com (Mike Santos) Retailers Wed, 23 Jan 2019 00:00:00 -0500
Microsoft Spotlights Kroger And Starbucks As Retail Innovators https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/microsoft-spotlights-kroger-and-starbucks-as-retail-innovators https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/microsoft-spotlights-kroger-and-starbucks-as-retail-innovators Microsoft Spotlights Kroger And Starbucks As Retail Innovators

“Reimagining retail” is a term buzzing throughout the NRF Big Show, but what does that really mean? During this interview Shelley Bransten Corporate VP of Global Retail and Consumer Goods for Microsoft, shares her take on the monumental shift happening in retail. She also explains how Kroger and Starbucks are using data and cutting-edge technology to better serve customers and transform their store experiences.

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feed@retailtouchpoints.com (Mike Santos) Vendors Wed, 23 Jan 2019 15:30:10 -0500
Walgreens Deploys Handheld Devices To Bridge Digital And Store Experiences https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/walgreens-deploys-handheld-devices-to-bridge-digital-and-store-experiences https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/walgreens-deploys-handheld-devices-to-bridge-digital-and-store-experiences Walgreens Deploys Handheld Devices To Bridge Digital And Store Experiences

Walgreens’ chainwide deployment of Zebra handheld devices to its associates provides them with new tools to personalize customer interactions and enhance store operations. Walgreens’ VP Special Projects Andrea Farris reveals how the associate experience mirrors the customer-facing Walgreens app and gives associates access to inventory and product data to improve interactions with shoppers.

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feed@retailtouchpoints.com (Mike Santos) Retailers Wed, 23 Jan 2019 18:35:56 -0500
Orvis Wins Customer Engagement Award For ROPIS Initiative https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/orvis-wins-customer-engagement-award-for-ropis-initiative https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/orvis-wins-customer-engagement-award-for-ropis-initiative Orvis Wins Customer Engagement Award For ROPIS Initiative

Dave Finnegan, CXO at Orvis, talks about a new reserve online/pick up in store (ROPIS) offering that has delivered a double-digit life in order size for the apparel brand. The strategy also is breaking down digital-to-physical silos: digital budgets’ paid search ads are now tied directly to a transaction. Orvis is working with several solution partners on new initiatives, including Aptos, Bazaarvoice, Topbox and Bizrate.

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feed@retailtouchpoints.com (Mike Santos) Retailers Wed, 23 Jan 2019 19:06:29 -0500
Lamps Plus Wins Customer Engagement Award For Focus On Customer Feedback https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/lamps-plus-wins-customer-engagement-award-for-focus-on-customer-feedback https://www.retailtouchpoints.com/interactive/touchpoints-tv/retailers/lamps-plus-wins-customer-engagement-award-for-focus-on-customer-feedback Lamps Plus Wins Customer Engagement Award For Focus On Customer Feedback

Clark Linstone, CFO for Lamps Plus shares his insights on new initiatives that have revamped the retailer’s in-store survey efforts. The company now receives thousands of responses each month. One new feature focuses on real-time feedback that is shared with store managers within 15 minutes after the shoppers complete their comments. In turn, customers can receive responses to positive and negative feedback within an hour of the experience.

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feed@retailtouchpoints.com (Mike Santos) Retailers Wed, 23 Jan 2019 19:10:13 -0500
Cegid Exec Shares Insights Into How Global Brands Are Using BOPIS, Endless Aisle To Fill Shopping Bags https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/cegid-exec-shares-insights-into-how-global-brands-are-using-bopis-endless-aisle-to-fill-shopping-bags https://www.retailtouchpoints.com/interactive/touchpoints-tv/vendors/cegid-exec-shares-insights-into-how-global-brands-are-using-bopis-endless-aisle-to-fill-shopping-bags Cegid Exec Shares Insights Into How Global Brands Are Using BOPIS, Endless Aisle To Fill Shopping Bags

During the NRF Big Show, RTP talked with Djamel Toubrinet, Senior Product Marketing Manager for Retail, Americas at Cegid, to learn how the company is supporting more than 1,000 retail clients with a range of solutions for managing BOPIS, endless aisle, clienteling and unified commerce. Toubrinet shared some recent customer announcements from Lolë and La Vie en Rose, as well as how brands are addressing shopping expectations that are changing on a global scale.

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feed@retailtouchpoints.com (Mike Santos) Vendors Mon, 21 Jan 2019 00:00:00 -0500