With: Mark Schwans, Revionics

The holiday season is a key time for retailers to capture customer attention and create great shopping experiences. Promotions are undoubtedly a core part of this experience equation, but how can retailers develop sales and offers that are compelling but still profitable to the bottom line? During this episode of TouchPoints TV, Mark Schwans, Senior Director of Solutions Marketing at Revionics, shares tips and best practices for crafting data-driven, relevant promotions.

With: Todd Berner, Zebra Commerce

Associates can act as retailers' powerful representatives as shoppers are browsing in store aisles. With the right tools and technologies, associates can deliver dynamic pricing information to shoppers, helping to accelerate the overall buying journey. During this episode of TouchPoints TV, Todd Berner, VP of Zebra Commerce, shares his thoughts on current pricing trends, and why dynamic pricing is a new must-have for retail success.

With: Onn Manelson, Marketyze

The worldwide web is swarming with a seemingly endless supply of competitive information. However, retailers are challenged to not only collect but also analyze and apply these insights to improve their strategies. During this episode of TouchPoints TV, Onn Manelson, CEO and Co-Founder of Marketyze shares insights into how the company collaborates with Revionics to provide a 360-degree view of competitive pricing information.

With: Don Brown, Interactive Intelligence

Don Brown shares insights into how Interactive Intelligence is automating B&H call center processes. The company also works with Kohl's and other large retail companies. Brown talks about the growing importance of video customer service, for example to enable customer service agents to model clothing for shoppers. Speech analytics also is becoming an important element of contact center operations.

With: Chris Bishop, Founder and CEO of 7thingsmedia

Should retailers be investing in a mobile-optimized site or mobile app? Can push notifications truly drive consumer action? Will beacons ever become mainstream in the retail industry? These were among the questions asked and answered during the FD Mobile Summit, which was held at the Digital Sandbox in NYC. During this episode of TouchPoints TV, Chris Bishop, Founder and CEO of 7thingsmedia, shares his thoughts on top mobile trends, and discusses how the agency helps brands and retailers reach their mobile goals.