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TouchPoints TV is a periodic video podcast which covers the Retail Industry and offers insights from leading executives on emerging strategies, innovative products and services, and recent retail news. Subscribe to the feed and stay in touch with the latest retail happenings.

TouchPoints TV: Moosejaw Honored With Customer Engagement Award

  • Published in Retailers

Harvey Kanter, CEO, Moosejaw

Retailers seeking to extend their customer engagement strategy have turned to implementing mobile POS in their stores. “The solution has enabled the store associate to fore-thrive the store and has created the perception that we are technologically-advanced based on our social efforts,” said Harvey Kanter, President and CEO of Moosejaw, an outdoor goods and apparel retailer. During this episode of TouchPoints TV, Kanter discusses the overall perks of mPOS, including the ability to regain floor space and create more interactive dialog between customers and sales associates.

Tune in on our TouchPoints TV segment with Jason Goldberg of CrossView as he shares insights for retailers in search of mobile cross-channel strategies to enhance customer engagement. View Now »

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TouchPoints TV: Dave Finnegan, Build-A-Bear

  • Published in Retailers

Dave Finnegan, Build-A-Bear

Finnegan shares information about the retailer’s partnership with Oracle and the Retail Orphan Initiative (ROI), allowing show attendees to take home a bear for a tax-deductible donation of $20. He also discussed the merchant’s recent cross-channel efforts: a virtual world online for bear owners, which has led to the creation of more than 20 million avatars; an uptick in Facebook fans to 1.7 million, up from 200,000 a year ago; and a mobile app, which has drawn more than 800,000 downloads. Regarding Build-a-Bear’s work with Oracle and ATG, Finnegan says that the ATG platform can be customized and will scale for future growth.

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TouchPoints TV: Jeff Warzel, David's Bridal

  • Published in Retailers

Jeff Warzel, David's Bridal

David’s Bridal, a First Insight customer, has applied the solution to its product assortment strategy for bridal gowns. Warzel highlights how David’s Bridal avoids the price cannibalization process by understanding how to introduce the right gowns in-store. Additionally, Warzel explains how the company has improved forecast accuracy by 20% by utilizing the First Insight platform.

Tune in on our TouchPoints TV segment with Greg Petro of First Insight as he sheds light on back-end operations and implementing gamification strategies to increase customer engagement. View Now »

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TouchPoints TV: David's Bridal Honored With Customer Engagement Award

  • Published in Retailers

Michael Toth, VP of Business Systems, David's Bridal

For David’s Bridal, timing is everything. Through a partnership with Manhattan Associates, the bridal apparel and special occasion merchant has been able to ensure the company delivers on the customers’ dreams. “We pride ourselves on delivering on the bride’s dreams, and order management is a big component of that. We have to understand where her order is at any given point in time during that cycle,” said Michael Toth, VP of Business Systems. Toth accepts the Retail TouchPoints Customer Engagement Award on behalf of the retailer, in addition to discussing the importance of supply chain and order management, and current industry trends.

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TouchPoints TV: Amy Shecter, C. Wonder

  • Published in Retailers

Amy Shecter, President, C. Wonder

Although the shakey economy has encouraged consumers to be thriftier in their spending strategies, that hasn’t prevented shoppers from coveting an engaging in-store experience. With this idea in mind, C. Wonder has rolled out a brand strategy -- from merchandising, to POS technology and in-store experience -- that provides a luxury-inspired environment and items that are cost-efficient. During a special tour of the flagship location in SoHo, New York City, Amy Shecter, President of C. Wonder, provides insight on C. Wonder’s cross-channel strategy. Shecter also shares how implementation of in-store technology, such as mobile POS and interactive fitting rooms, has helped the retailer stand out against the competition.

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TouchPoints TV: Miles Tedder, Anna's Linens

  • Published in Retailers

Miles Tedder, Senior VP of IT & Supply Chains, Anna's Linens

RTP caught up with Senior Vice President of IT & Supply Chains at Anna's Linens Miles Tedder during JDA Software's FOCUS event in Orlando May 1-4. Tedder discusses how JDA's solutions have helped Annas Linens improve the customer experience at store level, streamline the efficiencies for its store operations team and created a foundation for workforce management planning at store level. Tedder also covers the importance of having the appropriate application at store level.
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