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Retail Movers & Shakers

A week does not go by without a significant promotion or appointment within retail companies — including merchants, industry associations as well as solution providers. Retail TouchPoints presents these updates via the Retail Movers & Shakers section, spotlighting the individuals and companies announcing important new executive developments.

Starbucks To Shutter E-Commerce Store Oct. 1

Starbucks is closing its e-Commerce site on Oct. 1, 2017, a rarely seen move in today’s retail landscape. The site sells coffee and coffee products, tea, syrups, drinkware and brewing accessories, and is currently operating a clearance sale until it closes, offering up to 50% discounts on select items. Products…
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Vicki Cantrell Joins Aptos As Retail Transformation Officer

Vicki Cantrell has joined Aptos as the company’s inaugural Retail Transformation Officer. Cantrell will serve on the company’s executive leadership team, reporting to Aptos CEO and culture leader Noel Goggin. In this role, Cantrell will oversee Aptos functions for business consulting and strategy, value engineering, and strategic account management. Prior to joining Aptos, Cantrell most recently served as Senior VP of Communities of the National Retail Federation and Executive Director of Shop.org. In that role, she was responsible for providing strategic direction and management of Shop.org, NRF’s digital retail division. Additionally, she provided oversight for the NRF communities, including the CIO Council, Digital Council, CMO Council, ARTS and Loss Prevention Council.

GNC Picks Rite Aid Chief To Fill CEO Slot

GNC Holdings has selected Ken Martindale as its new CEO, succeeding interim CEO Bob Moran. The GNC board selected Moran as its non-executive chairman, and he will work with Martindale to ensure a smooth transition. Michael Hines will step down as Chairman but will remain on the board. These changes are effective Sept. 11, 2017. Martindale has been with Rite Aid since 2008 in positions of increasing responsibility. In 2013 he was promoted to President and COO and he took on the CEO title in August 2015. Prior to joining Rite Aid he was Co-President, Chief Merchandising and Marketing Officer for Pathmark Stores.

Uber Hails Expedia Head As New CEO

Uber has chosen Expedia head Dara Khosrowshahi as its new CEO, according to multiple reports. Following on the forced resignation of Uber founder and CEO Travis Kalanick in June, the search process for a new CEO has been contentious — in large part because Kalanick remains on Uber’s board and retains a majority of voting shares. Khosrowshahi has been CEO of Expedia since 2005, when it was spun out of InterActiveCorp’s (IAC) Travel Division. He had served as CEO of IAC Travel and as CFO of IAC. Neither Uber nor Expedia has formally confirmed Khosrowshahi’s move.

GameStop Names Senior VP Of Collectibles Amid Brand Repositioning

GameStop is undergoing a transformation to move beyond video games and dedicate more space to gaming collectibles in its stores. As part of this transformation, the retailer has created a new senior leadership position to oversee the strategy — Senior VP of Collectibles — and has appointed former Walmart exec Janet Bareis to helm the role. Bareis will report to CEO Paul Raines and assume responsibility for developing and supporting the company’s merchandising strategy and operations within the growing collectibles market. 

Macy’s Shops At eBay For New President

Macy’s has long sought a transformation that can help turn its struggling business in the right direction. As part of its latest efforts to restructure the company, the department store chain has appointed eBay executive Hal Lawton to fill the role of President, effective Sept. 8, 2017. Lawton’s hiring coincides with Macy’s restructuring of its merchandising operations, as the brand attempts to strengthen its consumer insights and data analytics capabilities. Macy’s anticipates the restructuring will save the company approximately $30 million on an annual basis but that it will cost between approximately $20 million and $25 million in the short term, with most of the charges incurring in Q3 2017. Additionally, the retailer will have to cut approximately 100 jobs as part of the restructuring.

Workarea Appoints Director Of Merchant Strategy

SaaS commerce platform provider Workarea has appointed Linda Bustos to the newly created role of Director of Merchant Strategy. Bustos most recently co-founded e-Commerce advisory firm Edgacent, where she supported online retailers in platform selection, growth strategies and conversion optimization. Prior to that, she served as the Director of E-Commerce Research at Elastic Path Software.

Guitar Center Names Whole Foods Exec Chief Customer Officer

Jeannine D’Addario will serve as the new SVP and Chief Customer Officer at Guitar Center. She will oversee the retailer’s strategic marketing, brand vision and customer brand experience, and report to CEO Ron Japinga. D’Addario most recently was the interim Chief Marketing and Culinary Officer at Applebee’s, and prior to that she was SVP, Chief Marketing and Communications Officer at Whole Foods Market. She led brand positioning, digital marketing, and retail marketing and launched the supermarket’s first national advertising campaigns. HotTopics.ht named D’Addario one of the top innovators in retail marketing.

Pier 1 Imports Loses CFO, Gains New CIO

EVP and CFO Jeffrey N. Boyer will leave Pier 1 Imports effective Oct. 2, 2017. Boyer will transition to a new CFO role at Fossil Group, where he has been a board member since 2007. Pier 1 will use an executive search firm to help find a new CFO.

Under Armour CEO Resigns From Pres. Trump’s Manufacturing Council

Under Armour Founder and CEO Kevin Plank said he is stepping down from President Donald Trump's American Manufacturing Council. The CEOs of Under Armour, Intel and Merck have resigned from the council in the wake of Trump's heavily criticized initial response to a white nationalist rally in Charlottesville, Va. “We remain resolute in our potential and ability to improve American manufacturing,” Plank said in a statement. “However, Under Armour engages in innovation and sports, not politics.”

PetSmart CEO Massey Steps Down

Michael Massey will leave his post as President and CEO of PetSmart, a position he has held since the company went private in 2015. Board member Raymond Svider, a managing partner at lead investor BC Partners, will oversee the company’s operations with the senior leadership team. The PetSmart board has initiated a search for Massey’s replacement. Massey led the retailer through a period of strategic transformation that included the acquisition of e-Commerce pet retailer Chewy for a record $3.35 billion in April 2017. PetSmart operates more than 1,500 stores in the U.S., Canada and Puerto Rico as well as 200+ in-store PetSmart PetsHotel dog and cat boarding facilities.

Sally Beauty Appoints DSW COO As President

Sally Beauty Holdings has appointed Carrie McDermott as President of its Sally Beauty operations in the U.S. and Canada, effective August 29, 2017. McDermott brings more than 31 years of retail leadership experience to the Sally Beauty team. Prior to joining Sally Beauty, McDermott served nine years in roles of increasing responsibility with DSW Inc., where she most recently served as COO. In this role, she led the company’s operations and marketing strategy, which included strategic brand positioning, media, creative and customer loyalty touch points.
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