It is not uncommon for success to be shared in retail when times are good, especially when profitability has increased for the organization. However, when profitability drops, fingers are always pointing, but who gets the blame? When trying to understand who owns the problem and ultimately the blame, the answer is usually “no one.” Over the last couple of years, when meeting with CEOs, CFOs, CIOs and various operational managers, I was shocked to discover that in each of their organizations there was no one department or individual that owned profitability. Retailers are able to collaborate when it comes to managing topline growth, merchandising and even supply chain efficiency. But no one is responsible when it comes to the bottom line. While the industry is constantly changing, one thing remains consistent: retailers focus on making money. The industry is always seeking new ways to make money, serve different service lines, increase assortments, or optimize and localize for local markets. While they’ve put systems in place to manage across the different silos of their organization, there is nothing that manages shrink, waste, damage, and margin loss.