Kandis Yoakum, Zappos Labs

Kandis Yoakum is a product manager at Zappos Labs –  exploring the future of Zappos through non-traditional retail experiments. She joined the Zappos family in 2010, and led a customer loyalty Incubation team before jumping into her current role with the Labs team. Kandis works to develop and execute new retail services that WOW customers and offer new customer service experiences.

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