Latest Retail News, Strategies, & Trends - Retail TouchPoints - Retail TouchPoints Retail TouchPoints provides the latest retail news and trends focusing on shopper experience, digital marketing, and retail innovation. https://www.retailtouchpoints.com/ 2018-05-25T04:53:48-04:00 RTP Target, Best Buy See Strong Q1 Growth Amid Significant Investments Across Channels 2018-05-24T12:05:12-04:00 2018-05-24T12:05:12-04:00 https://www.retailtouchpoints.com/features/news-briefs/target-best-buy-see-strong-q1-growth-amid-significant-investments-across-channels Glenn Taylor feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/61fe23ae64e496329049d08791fed379_XL.jpg" alt="Target, Best Buy See Strong Q1 Growth Amid Significant Investments Across Channels" /></div><div class="K2FeedIntroText"><p><b>Target</b> saw its strongest quarterly store traffic growth in 10 years, to the tune of <b>3.7%</b> in Q1, helping boost the retailer’s comparable store sales <b>3%</b>. Digital sales jumped <b>28%</b> in another indication that Target is <a href="features/retail-success-stories/1-1-with-cio-mcnamara-how-target-achieved-25-digital-growth-in-2017" target="_blank">learning how to consistently master e-Commerce</a>.</p> <p>While sales also jumped yet again, by <b>3.4%</b> to <b>$16.8 billion</b>, Target’s continued investments in both the store and digital experience — <a href="features/news-briefs/target-preps-for-more-store-based-deliveries-with-flow-center-distribution-model" target="_blank">totaling nearly $7 billion</a> — are holding down profits. The company's Q1 gross margin rate was <b>29.8%</b>, down slightly from <b>30%</b> last year, and operating income was <b>$1.04 billion</b> in the quarter, down <b>9.9%</b> from last year.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}Overall, however, the results have to be considered a success for Target — particularly when those investments include the <a href="features/mergers-and-acquisitions/target-acquires-shipt-to-accelerate-same-day-delivery" target="_blank">rollout of same-day delivery platform Shipt to 700 stores</a>, the expansion of <a href="features/news-briefs/target-preps-for-more-store-based-deliveries-with-flow-center-distribution-model" target="_blank">the Target Restock next-day delivery service</a> to 60 markets, the testing of a new distribution model and <a href="features/financial-news/do-next-gen-target-stores-breed-hope-for-a-turnaround" target="_blank">continued remodeling of stores</a>.</p> <p><b>Best Buy</b>, another company making massive across-the-board investments, saw comparable store sales jump <b>7.1% </b>in Q1,withtotal sales increasing <b>6.3% </b>to<b> $8.41 billion.</b> Best Buy has poured money into improved in-store customer service, Geek Squad services, a revamped e-Commerce site, price matching and smart home services to draw shoppers to its stores and web site, but these investments have weighed on profitability.</p> <p>The retailer is in the process of shutting down all 250 of its small-format mobile stores in the U.S., which contributed <a href="features/news-briefs/best-buy-to-close-250-small-format-mobile-shops" target="_blank">just over 1% of overall revenue</a>. U.S. online comparable sales rose <b>12%</b> to <b>$1.14 billion</b>, a much slower growth rate than the <b>22.5%</b> Best Buy achieved a year ago.</p> <p>Even with the store closures, the company’s continued focus on consumer-facing initiatives bodes well for Best Buy's ongoing relevance to the customer. The retailer just expanded the functionalities of its Geek Squad service by introducing the&nbsp;Total Tech subscription, which boasts unlimited Geek Squad support and services for $199 annually.</p> <h2>New Lowe’s CEO, Activist Investor Could Sway New Direction</h2> <p><b>Lowe’s</b> also recently released its Q1 results, but the retailer’s biggest news comes from what lies ahead. The home improvement retailer <a href="features/news-briefs/jcpenney-ceo-marvin-ellison-leaving-to-head-lowe-s" target="_blank">named Marvin Ellison President and CEO.</a> He will begin filling the role of <a href="features/retail-movers-and-shakers/lowe-s-ceo-to-retire-after-successor-is-named" target="_blank">retiring CEO Robert Nieblock on July 2</a>. Ellison presently holds the CEO spot at JCPenney, but he made his name as the EVP of U.S. Stores at <b>The Home Depot</b>. While Ellison had the unenviable challenge of turning around a JCPenney business that had suffered greatly from the elimination of discounts, his job at Lowe’s will focus more on closing the gap between his new company and his former company.</p> <p>Lowe’s also may be influenced down the line by a new activist investor. Bill Ackman and his hedge fund, Pershing Square, have recently taken a $1 billion stake in the company. Ackman is not currently seeking a board seat, and says he fully supports Ellison in the role.</p> <p>In 2018, Lowe’s is focusing on making services such as flooring consultations more accessible online. Additionally, the retailer is improving its in-store pickup process, rolling out more convenient pickup parking and a dedicated space within the store with clear signage.</p></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/61fe23ae64e496329049d08791fed379_XL.jpg" alt="Target, Best Buy See Strong Q1 Growth Amid Significant Investments Across Channels" /></div><div class="K2FeedIntroText"><p><b>Target</b> saw its strongest quarterly store traffic growth in 10 years, to the tune of <b>3.7%</b> in Q1, helping boost the retailer’s comparable store sales <b>3%</b>. Digital sales jumped <b>28%</b> in another indication that Target is <a href="features/retail-success-stories/1-1-with-cio-mcnamara-how-target-achieved-25-digital-growth-in-2017" target="_blank">learning how to consistently master e-Commerce</a>.</p> <p>While sales also jumped yet again, by <b>3.4%</b> to <b>$16.8 billion</b>, Target’s continued investments in both the store and digital experience — <a href="features/news-briefs/target-preps-for-more-store-based-deliveries-with-flow-center-distribution-model" target="_blank">totaling nearly $7 billion</a> — are holding down profits. The company's Q1 gross margin rate was <b>29.8%</b>, down slightly from <b>30%</b> last year, and operating income was <b>$1.04 billion</b> in the quarter, down <b>9.9%</b> from last year.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}Overall, however, the results have to be considered a success for Target — particularly when those investments include the <a href="features/mergers-and-acquisitions/target-acquires-shipt-to-accelerate-same-day-delivery" target="_blank">rollout of same-day delivery platform Shipt to 700 stores</a>, the expansion of <a href="features/news-briefs/target-preps-for-more-store-based-deliveries-with-flow-center-distribution-model" target="_blank">the Target Restock next-day delivery service</a> to 60 markets, the testing of a new distribution model and <a href="features/financial-news/do-next-gen-target-stores-breed-hope-for-a-turnaround" target="_blank">continued remodeling of stores</a>.</p> <p><b>Best Buy</b>, another company making massive across-the-board investments, saw comparable store sales jump <b>7.1% </b>in Q1,withtotal sales increasing <b>6.3% </b>to<b> $8.41 billion.</b> Best Buy has poured money into improved in-store customer service, Geek Squad services, a revamped e-Commerce site, price matching and smart home services to draw shoppers to its stores and web site, but these investments have weighed on profitability.</p> <p>The retailer is in the process of shutting down all 250 of its small-format mobile stores in the U.S., which contributed <a href="features/news-briefs/best-buy-to-close-250-small-format-mobile-shops" target="_blank">just over 1% of overall revenue</a>. U.S. online comparable sales rose <b>12%</b> to <b>$1.14 billion</b>, a much slower growth rate than the <b>22.5%</b> Best Buy achieved a year ago.</p> <p>Even with the store closures, the company’s continued focus on consumer-facing initiatives bodes well for Best Buy's ongoing relevance to the customer. The retailer just expanded the functionalities of its Geek Squad service by introducing the&nbsp;Total Tech subscription, which boasts unlimited Geek Squad support and services for $199 annually.</p> <h2>New Lowe’s CEO, Activist Investor Could Sway New Direction</h2> <p><b>Lowe’s</b> also recently released its Q1 results, but the retailer’s biggest news comes from what lies ahead. The home improvement retailer <a href="features/news-briefs/jcpenney-ceo-marvin-ellison-leaving-to-head-lowe-s" target="_blank">named Marvin Ellison President and CEO.</a> He will begin filling the role of <a href="features/retail-movers-and-shakers/lowe-s-ceo-to-retire-after-successor-is-named" target="_blank">retiring CEO Robert Nieblock on July 2</a>. Ellison presently holds the CEO spot at JCPenney, but he made his name as the EVP of U.S. Stores at <b>The Home Depot</b>. While Ellison had the unenviable challenge of turning around a JCPenney business that had suffered greatly from the elimination of discounts, his job at Lowe’s will focus more on closing the gap between his new company and his former company.</p> <p>Lowe’s also may be influenced down the line by a new activist investor. Bill Ackman and his hedge fund, Pershing Square, have recently taken a $1 billion stake in the company. Ackman is not currently seeking a board seat, and says he fully supports Ellison in the role.</p> <p>In 2018, Lowe’s is focusing on making services such as flooring consultations more accessible online. Additionally, the retailer is improving its in-store pickup process, rolling out more convenient pickup parking and a dedicated space within the store with clear signage.</p></div> Trends & Tech That Define Modern Retail: Exclusive Q&A With 10 C-Level Execs 2018-05-24T12:05:31-04:00 2018-05-24T12:05:31-04:00 https://www.retailtouchpoints.com/features/special-reports/trends-tech-that-define-modern-retail-exclusive-q-a-with-10-c-level-execs Roman Aguila feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/9263b7d821ea068232541a5393c772fa_XL.jpg" alt="Trends & Tech That Define Modern Retail: Exclusive Q&A With 10 C-Level Execs" /></div><div class="K2FeedIntroText"><p>What keeps the modern retail industry's high-level executives up at night? Where do they see the biggest opportunities for their companies, and for the industry as a whole? How are they aligning their organizations to meet the needs of today's mobile-equipped, highly demanding consumer? And how are they dealing with the elephant in every retail room — Amazon?</p> <p><em>Retail TouchPoints</em> sought the answers to these questions from 10 C-level executives at a variety of retail companies, and their responses were enlightening, informative and sometimes surprising. The participants included:</p> <p>Amit Shah, Chief Marketing Officer, <strong>1-800-Flowers.com</strong><br />Gurmeet Singh, Chief Digital Officer and SVP/CIO, <strong>7-Eleven</strong><br />Romain Liot, COO, <strong>Adore Me</strong><br />Nicolas Maslowski, Chief Marketing Officer, <strong>Aeropost</strong><br />Eugene Alletto, CEO, <strong>Bedgear</strong><br />Chris Hjelm, CIO and EVP, <strong>Kroger</strong><br />Dan Pingree, Chief Marketing Officer, <strong>Moosejaw</strong><br />Christopher Hull, Chief Merchandising Officer, <strong>Shinola</strong><br />Charlie Cole, Chief Digital Officer, TUMI; Global E-Commerce Officer, <strong>Samsonite</strong><br />Michael Moore, Chief Experience Officer, <strong>Victra</strong></p> <h4>Download the full report!</h4> <hr /> <script src="//app-ab21.marketo.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_2986"></form> <script>MktoForms2.loadForm("//app-ab21.marketo.com", "212-UPB-292", 2986);</script></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/9263b7d821ea068232541a5393c772fa_XL.jpg" alt="Trends & Tech That Define Modern Retail: Exclusive Q&A With 10 C-Level Execs" /></div><div class="K2FeedIntroText"><p>What keeps the modern retail industry's high-level executives up at night? Where do they see the biggest opportunities for their companies, and for the industry as a whole? How are they aligning their organizations to meet the needs of today's mobile-equipped, highly demanding consumer? And how are they dealing with the elephant in every retail room — Amazon?</p> <p><em>Retail TouchPoints</em> sought the answers to these questions from 10 C-level executives at a variety of retail companies, and their responses were enlightening, informative and sometimes surprising. The participants included:</p> <p>Amit Shah, Chief Marketing Officer, <strong>1-800-Flowers.com</strong><br />Gurmeet Singh, Chief Digital Officer and SVP/CIO, <strong>7-Eleven</strong><br />Romain Liot, COO, <strong>Adore Me</strong><br />Nicolas Maslowski, Chief Marketing Officer, <strong>Aeropost</strong><br />Eugene Alletto, CEO, <strong>Bedgear</strong><br />Chris Hjelm, CIO and EVP, <strong>Kroger</strong><br />Dan Pingree, Chief Marketing Officer, <strong>Moosejaw</strong><br />Christopher Hull, Chief Merchandising Officer, <strong>Shinola</strong><br />Charlie Cole, Chief Digital Officer, TUMI; Global E-Commerce Officer, <strong>Samsonite</strong><br />Michael Moore, Chief Experience Officer, <strong>Victra</strong></p> <h4>Download the full report!</h4> <hr /> <script src="//app-ab21.marketo.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_2986"></form> <script>MktoForms2.loadForm("//app-ab21.marketo.com", "212-UPB-292", 2986);</script></div> Privacy Policy 2018-05-24T10:08:47-04:00 2018-05-24T10:08:47-04:00 https://www.retailtouchpoints.com/general/pages/privacy-policy Mike Santos feed@retailtouchpoints.com <div class="K2FeedIntroText"><h1 style="text-align: center;"><strong>Privacy Policy</strong></h1> <p style="text-align: center;"><strong>Version:</strong> 2.0 <span style="font-size: 10px;"><em>(<a href="http://retailtouchpoints.com/general/privacy-policy-v1" target="_blank">view v1.0</a>)</em></span><br /><strong>Updated:</strong> May 24, 2018</p> <hr /> <p><strong>Retail TouchPoints</strong> ("us," "we," or "our") operates the <a href="http://retailtouchpoints.com">http://retailtouchpoints.com</a> website (the "Service").</p> <p>This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.</p> <p>We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.</p> <hr /> <h2><span style="text-decoration: underline;"> Definitions</span></h2> <h4>&nbsp;<br />Personal Data</h4> <p>Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).</p> <h4>User</h4> <p>The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.</p> <h4>Usage Data</h4> <p>Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).</p> <h4>Cookies</h4> <p>Cookies are small pieces of data stored on a User’s device.<span style="font-size: 9pt; line-height: 115%;"><a href="#_msocom_1"><br /></a></span></p> <h4>Data Controller</h4> <p>Data Controller means a person who (either alone, jointly, or in common with other persons) determines the purposes for which, and the manner in which any personal data are, or are to be, processed.</p> <p>For the purpose of this Privacy Policy, we are a Data Controller of your data.</p> <h4>Data Processor (or Service Providers)</h4> <p>Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.</p> <p>We may use the services of various Service Providers in order to process, optimize, or store your data for our Service.</p> <h4>Data Subject</h4> <p>Data Subject is any living individual who is the subject of Personal Data.</p> <hr /> <h2><span style="text-decoration: underline;"> Information Collection And Use</span></h2> <p>We collect several different types of information for various purposes to provide and improve our Service to you. Below you'll find the types of data we collect.</p> <h4>Personal Data</h4> <p>While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:</p> <ul> <li>Email address</li> <li>First name and last name</li> <li>Phone number</li> <li>Address, State, Province, ZIP/Postal code, City</li> <li>Company Information (Name, address, size, revenue, and other)</li> <li>Content interests</li> <li>Cookies and Usage Data</li> </ul> <p>We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.</p> <h4>Usage Data</h4> <p>We may also collect information on how you access and use our website and Services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website/services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.</p> <h4>Location Data</h4> <p>We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, and to improve and customize our Service.</p> <p>You can enable or disable location services when you use our Service at any time through your device settings.</p> <h4>Tracking Cookies Data</h4> <p>We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.</p> <p>Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.</p> <p>You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.</p> <p>Examples of Cookies we use:</p> <ul> <li><b>Session Cookies:</b> We use Session Cookies to operate our Service.</li> <li><b>Preference Cookies:</b> We use Preference Cookies to remember your preferences, interest and various settings.</li> <li><b>Security Cookies:</b> We use Security Cookies for security purposes.</li> <li><b>Advertising Cookies:</b> Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Use Of Data</span></h2> <p>Retail TouchPoints uses the collected data for various purposes:</p> <ul> <li>To provide and maintain our Service</li> <li>To notify you about changes to our Service</li> <li>To allow you to participate in interactive features of our Service when you choose to do so</li> <li>To provide customer support</li> <li>To gather analysis or valuable information so that we can improve our Service</li> <li>To monitor the usage of our Service</li> <li>To detect, prevent and address technical issues</li> <li>To provide you with news, special offers and general information about other goods, services and events that we offer, which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information</li> <li>To provide our partners or sponsors the specific content you had downloaded, subscribed to, registered for, or inquired about.&nbsp;</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Retention of Data</span></h2> <p>Retail TouchPoints will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.</p> <p>Retail TouchPoints will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when the data is used to strengthen the security or to improve the functionality of our service and offering, or we are legally obligated to retain this data for longer time periods.</p> <hr /> <h2><span style="text-decoration: underline;"> Transfer Of Data</span></h2> <p>Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.</p> <p>If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.</p> <p>Your information may be transferred and distributed to our partners or direct sponsors of the content you have downloaded, registered for, subscribed to, or inquired about.</p> <p>Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.</p> <p>Retail TouchPoints will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place regarding the security of your data and other personal information.</p> <hr /> <h2><span style="text-decoration: underline;"> Disclosure Of Data</span></h2> <h4>&nbsp;<br />Legal Requirements</h4> <p>Retail TouchPoints may disclose your Personal Data in the good faith belief that such action is necessary to:</p> <ul> <li>Comply with a legal obligation</li> <li>Protect and defend the rights or property of Retail TouchPoints</li> <li>Prevent or investigate possible wrongdoing in connection with the Service</li> <li>Protect the personal safety of users of the Service or the public</li> <li>Protect against legal liability</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Security Of Data</span></h2> <p>The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.</p> <hr /> <h2><span style="text-decoration: underline;">"Do Not Track" Signals</span></h2> <p>We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.</p> <p>You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.</p> <hr /> <h2><span style="text-decoration: underline;"> Your Rights</span></h2> <p>Retail TouchPoints aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.</p> <p>Whenever made possible, you can update your Personal Data directly by updating your profile. If you are unable to change your Personal Data, please contact us to make the required changes.</p> <p>If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.</p> <p>In certain circumstances, you have the right to:</p> <ul> <li>Access and receive a copy of the Personal Data we hold about you</li> <li>Rectify any Personal Data held about you that is inaccurate</li> <li>Request the deletion of Personal Data held about you</li> </ul> <p>You have the right to data portability for the information you provide to Retail TouchPoints. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.</p> <p>Please note that we may ask you to verify your identity before responding to such requests.</p> <hr /> <h2><span style="text-decoration: underline;"> Service Providers</span></h2> <p>We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.</p> <p>These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.</p> <h4>Marketing Automation &amp; Database</h4> <p>We may use third-party Service Providers to collect, monitor, analyze, and execute marketing campaigns for our Service.</p> <p style="margin-left: 30px;"><b>Marketo<br /></b>Marketo is a marketing automation platform focused on account-based marketing, including email, mobile, social, digital ads, web management and analytics. It has customized solutions for different industries including healthcare, technology, financial services, manufacturing, media and higher education. For more information on their privacy practices, please visit the Marketo Privacy Notice web page: <a href="https://documents.marketo.com/legal/privacy/">https://documents.marketo.com/legal/privacy/</a></p> <p style="margin-left: 30px;"><b>Mautic</b><br />Mautic is an open-source marketing automation tool. It enables brands to integrate and personalize their digital properties and channels into a seamless customer experience. For more information on the privacy practices of Mautic, please visit their privacy policy web page: <a href="https://mautic.com/privacy-policy/">https://mautic.com/privacy-policy/</a></p> <p style="margin-left: 30px;"><b>On24</b><br />ON24 is a webinar-based marketing solution that helps drive demand generation and customer engagement. Its cloud-based platform features an interactive and immersive user interface, and industry-leading webinar analytics for events, campaigns and benchmarking. For more information on the privacy practices of On24, please visit their privacy policy web page: <a href="https://www.on24.com/about-us/privacy-policy/">https://www.on24.com/about-us/privacy-policy/</a><a href="https://www.on24.com/about-us/privacy-policy/"></a></p> <h4>Analytics</h4> <p>We may use third-party Service Providers to monitor and analyze the use of our Service.</p> <p style="margin-left: 30px;"><b>Google Analytics<br /></b>Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></p> <h4>Advertising</h4> <p>We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.</p> <p style="margin-left: 30px;"><b>Google AdSense DoubleClick<br /></b>Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: <a href="http://www.google.com/ads/preferences/">http://www.google.com/ads/preferences/</a>&nbsp;</p> <h4>Behavioral Remarketing</h4> <p>Retail TouchPoints uses remarketing services to advertise to you on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.</p> <p style="margin-left: 30px;"><strong>Google AdWords</strong><br />Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: <a href="http://www.google.com/settings/ads">http://www.google.com/settings/ads</a>. Google also recommends installing the Google Analytics Opt-out Browser Add-on — <a href="https://tools.google.com/dlpage/gaoptout">https://tools.google.com/dlpage/gaoptout</a> — for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></p> <p style="margin-left: 30px;"><strong>Twitter</strong><br />Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions: <a href="https://support.twitter.com/articles/20170405">https://support.twitter.com/articles/20170405</a>. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: <a href="https://twitter.com/privacy">https://twitter.com/privacy</a></p> <p style="margin-left: 30px;"><strong>Facebook</strong><br />Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: <a href="https://www.facebook.com/help/164968693837950">https://www.facebook.com/help/164968693837950</a>. To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: <a href="https://www.facebook.com/help/568137493302217">https://www.facebook.com/help/568137493302217</a>. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA (<a href="http://www.aboutads.info/choices/">http://www.aboutads.info/choices/</a>), the Digital Advertising Alliance of Canada in Canada (<a href="http://youradchoices.ca/">http://youradchoices.ca/</a>) or the European Interactive Digital Advertising Alliance in Europe (<a href="http://www.youronlinechoices.eu/">http://www.youronlinechoices.eu/</a>), or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: <a href="https://www.facebook.com/privacy/explanation">https://www.facebook.com/privacy/explanation</a></p> <p style="margin-left: 30px;"><strong>AdRoll</strong><br />AdRoll remarketing service is provided by Semantic Sugar, Inc. You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: <a href="http://info.evidon.com/pub_info/573?v=1&amp;nt=1&amp;nw=false">http://info.evidon.com/pub_info/573?v=1nt=1nw=false</a>.&nbsp;For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: <a href="http://www.adroll.com/about/privacy">http://www.adroll.com/about/privacy</a></p> <p style="margin-left: 30px;"><strong>Bombora</strong><br />Bombora uses B2B demographic, firmographic, and intent data to tailor ads for our subscribers across the web. You can opt-out of Bombora ads and data collection by visiting this page: <a href="https://bombora.com/opt-out/">https://bombora.com/opt-out/</a>. For more information on privacy practices of Bombora, please visit the Bombora Privacy Policy web page: <a href="https://bombora.com/privacy/">https://bombora.com/privacy/</a></p> <h4>Marketing Partners</h4> <p>We may use third-party Service Providers to help generate interest in our content for our visitors and sponsors.</p> <p style="margin-left: 30px;"><strong>Pangea Global Services</strong><br />Pangea Global Services provides market research, data analytics, lead generation, among many other services. Please visit Pangea Global Services’ Privacy Policy web page: <a href="https://www.pangeaglobalservices.com/Privacy_policy.html">https://www.pangeaglobalservices.com/Privacy_policy.html</a><a href="https://www.pangeaglobalservices.com/Privacy_policy.html"></a><span style="font-size: 11pt; line-height: 115%; font-family: Cambria, serif;"><br /></span></p> <hr /> <h2><span style="text-decoration: underline;">Links To Other Sites</span></h2> <p>Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.</p> <p>We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.</p> <hr /> <h2><span style="text-decoration: underline;">Children's Privacy</span></h2> <p>Our Service does not address anyone under the age of 13 ("Children").</p> <p>We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.</p> <hr /> <h2><span style="text-decoration: underline;">Changes To This Privacy Policy</span></h2> <p>We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.</p> <p>We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective and will update the "effective date" at the top of this Privacy Policy.</p> <p>You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.</p> <hr /> <h2><span style="text-decoration: underline;">Contact Us</span></h2> <p>If you have any questions about this Privacy Policy, please contact us:</p> <ul> <li>By email: <b>info@retailtouchpoints.com</b></li> <li>By phone number: <b>1-201-257-8528</b></li> <li>By mail: 777 Terrace Ave, Suite 202, Hasbrouck Heights, NJ 07604, USA&nbsp;</li> </ul></div> <div class="K2FeedIntroText"><h1 style="text-align: center;"><strong>Privacy Policy</strong></h1> <p style="text-align: center;"><strong>Version:</strong> 2.0 <span style="font-size: 10px;"><em>(<a href="http://retailtouchpoints.com/general/privacy-policy-v1" target="_blank">view v1.0</a>)</em></span><br /><strong>Updated:</strong> May 24, 2018</p> <hr /> <p><strong>Retail TouchPoints</strong> ("us," "we," or "our") operates the <a href="http://retailtouchpoints.com">http://retailtouchpoints.com</a> website (the "Service").</p> <p>This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.</p> <p>We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.</p> <hr /> <h2><span style="text-decoration: underline;"> Definitions</span></h2> <h4>&nbsp;<br />Personal Data</h4> <p>Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).</p> <h4>User</h4> <p>The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.</p> <h4>Usage Data</h4> <p>Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).</p> <h4>Cookies</h4> <p>Cookies are small pieces of data stored on a User’s device.<span style="font-size: 9pt; line-height: 115%;"><a href="#_msocom_1"><br /></a></span></p> <h4>Data Controller</h4> <p>Data Controller means a person who (either alone, jointly, or in common with other persons) determines the purposes for which, and the manner in which any personal data are, or are to be, processed.</p> <p>For the purpose of this Privacy Policy, we are a Data Controller of your data.</p> <h4>Data Processor (or Service Providers)</h4> <p>Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.</p> <p>We may use the services of various Service Providers in order to process, optimize, or store your data for our Service.</p> <h4>Data Subject</h4> <p>Data Subject is any living individual who is the subject of Personal Data.</p> <hr /> <h2><span style="text-decoration: underline;"> Information Collection And Use</span></h2> <p>We collect several different types of information for various purposes to provide and improve our Service to you. Below you'll find the types of data we collect.</p> <h4>Personal Data</h4> <p>While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:</p> <ul> <li>Email address</li> <li>First name and last name</li> <li>Phone number</li> <li>Address, State, Province, ZIP/Postal code, City</li> <li>Company Information (Name, address, size, revenue, and other)</li> <li>Content interests</li> <li>Cookies and Usage Data</li> </ul> <p>We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.</p> <h4>Usage Data</h4> <p>We may also collect information on how you access and use our website and Services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website/services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.</p> <h4>Location Data</h4> <p>We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, and to improve and customize our Service.</p> <p>You can enable or disable location services when you use our Service at any time through your device settings.</p> <h4>Tracking Cookies Data</h4> <p>We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.</p> <p>Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.</p> <p>You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.</p> <p>Examples of Cookies we use:</p> <ul> <li><b>Session Cookies:</b> We use Session Cookies to operate our Service.</li> <li><b>Preference Cookies:</b> We use Preference Cookies to remember your preferences, interest and various settings.</li> <li><b>Security Cookies:</b> We use Security Cookies for security purposes.</li> <li><b>Advertising Cookies:</b> Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Use Of Data</span></h2> <p>Retail TouchPoints uses the collected data for various purposes:</p> <ul> <li>To provide and maintain our Service</li> <li>To notify you about changes to our Service</li> <li>To allow you to participate in interactive features of our Service when you choose to do so</li> <li>To provide customer support</li> <li>To gather analysis or valuable information so that we can improve our Service</li> <li>To monitor the usage of our Service</li> <li>To detect, prevent and address technical issues</li> <li>To provide you with news, special offers and general information about other goods, services and events that we offer, which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information</li> <li>To provide our partners or sponsors the specific content you had downloaded, subscribed to, registered for, or inquired about.&nbsp;</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Retention of Data</span></h2> <p>Retail TouchPoints will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.</p> <p>Retail TouchPoints will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when the data is used to strengthen the security or to improve the functionality of our service and offering, or we are legally obligated to retain this data for longer time periods.</p> <hr /> <h2><span style="text-decoration: underline;"> Transfer Of Data</span></h2> <p>Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.</p> <p>If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.</p> <p>Your information may be transferred and distributed to our partners or direct sponsors of the content you have downloaded, registered for, subscribed to, or inquired about.</p> <p>Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.</p> <p>Retail TouchPoints will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place regarding the security of your data and other personal information.</p> <hr /> <h2><span style="text-decoration: underline;"> Disclosure Of Data</span></h2> <h4>&nbsp;<br />Legal Requirements</h4> <p>Retail TouchPoints may disclose your Personal Data in the good faith belief that such action is necessary to:</p> <ul> <li>Comply with a legal obligation</li> <li>Protect and defend the rights or property of Retail TouchPoints</li> <li>Prevent or investigate possible wrongdoing in connection with the Service</li> <li>Protect the personal safety of users of the Service or the public</li> <li>Protect against legal liability</li> </ul> <hr /> <h2><span style="text-decoration: underline;">Security Of Data</span></h2> <p>The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.</p> <hr /> <h2><span style="text-decoration: underline;">"Do Not Track" Signals</span></h2> <p>We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.</p> <p>You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.</p> <hr /> <h2><span style="text-decoration: underline;"> Your Rights</span></h2> <p>Retail TouchPoints aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.</p> <p>Whenever made possible, you can update your Personal Data directly by updating your profile. If you are unable to change your Personal Data, please contact us to make the required changes.</p> <p>If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.</p> <p>In certain circumstances, you have the right to:</p> <ul> <li>Access and receive a copy of the Personal Data we hold about you</li> <li>Rectify any Personal Data held about you that is inaccurate</li> <li>Request the deletion of Personal Data held about you</li> </ul> <p>You have the right to data portability for the information you provide to Retail TouchPoints. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.</p> <p>Please note that we may ask you to verify your identity before responding to such requests.</p> <hr /> <h2><span style="text-decoration: underline;"> Service Providers</span></h2> <p>We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.</p> <p>These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.</p> <h4>Marketing Automation &amp; Database</h4> <p>We may use third-party Service Providers to collect, monitor, analyze, and execute marketing campaigns for our Service.</p> <p style="margin-left: 30px;"><b>Marketo<br /></b>Marketo is a marketing automation platform focused on account-based marketing, including email, mobile, social, digital ads, web management and analytics. It has customized solutions for different industries including healthcare, technology, financial services, manufacturing, media and higher education. For more information on their privacy practices, please visit the Marketo Privacy Notice web page: <a href="https://documents.marketo.com/legal/privacy/">https://documents.marketo.com/legal/privacy/</a></p> <p style="margin-left: 30px;"><b>Mautic</b><br />Mautic is an open-source marketing automation tool. It enables brands to integrate and personalize their digital properties and channels into a seamless customer experience. For more information on the privacy practices of Mautic, please visit their privacy policy web page: <a href="https://mautic.com/privacy-policy/">https://mautic.com/privacy-policy/</a></p> <p style="margin-left: 30px;"><b>On24</b><br />ON24 is a webinar-based marketing solution that helps drive demand generation and customer engagement. Its cloud-based platform features an interactive and immersive user interface, and industry-leading webinar analytics for events, campaigns and benchmarking. For more information on the privacy practices of On24, please visit their privacy policy web page: <a href="https://www.on24.com/about-us/privacy-policy/">https://www.on24.com/about-us/privacy-policy/</a><a href="https://www.on24.com/about-us/privacy-policy/"></a></p> <h4>Analytics</h4> <p>We may use third-party Service Providers to monitor and analyze the use of our Service.</p> <p style="margin-left: 30px;"><b>Google Analytics<br /></b>Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></p> <h4>Advertising</h4> <p>We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.</p> <p style="margin-left: 30px;"><b>Google AdSense DoubleClick<br /></b>Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: <a href="http://www.google.com/ads/preferences/">http://www.google.com/ads/preferences/</a>&nbsp;</p> <h4>Behavioral Remarketing</h4> <p>Retail TouchPoints uses remarketing services to advertise to you on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.</p> <p style="margin-left: 30px;"><strong>Google AdWords</strong><br />Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: <a href="http://www.google.com/settings/ads">http://www.google.com/settings/ads</a>. Google also recommends installing the Google Analytics Opt-out Browser Add-on — <a href="https://tools.google.com/dlpage/gaoptout">https://tools.google.com/dlpage/gaoptout</a> — for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: <a href="http://www.google.com/intl/en/policies/privacy/">http://www.google.com/intl/en/policies/privacy/</a></p> <p style="margin-left: 30px;"><strong>Twitter</strong><br />Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions: <a href="https://support.twitter.com/articles/20170405">https://support.twitter.com/articles/20170405</a>. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: <a href="https://twitter.com/privacy">https://twitter.com/privacy</a></p> <p style="margin-left: 30px;"><strong>Facebook</strong><br />Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: <a href="https://www.facebook.com/help/164968693837950">https://www.facebook.com/help/164968693837950</a>. To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: <a href="https://www.facebook.com/help/568137493302217">https://www.facebook.com/help/568137493302217</a>. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA (<a href="http://www.aboutads.info/choices/">http://www.aboutads.info/choices/</a>), the Digital Advertising Alliance of Canada in Canada (<a href="http://youradchoices.ca/">http://youradchoices.ca/</a>) or the European Interactive Digital Advertising Alliance in Europe (<a href="http://www.youronlinechoices.eu/">http://www.youronlinechoices.eu/</a>), or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: <a href="https://www.facebook.com/privacy/explanation">https://www.facebook.com/privacy/explanation</a></p> <p style="margin-left: 30px;"><strong>AdRoll</strong><br />AdRoll remarketing service is provided by Semantic Sugar, Inc. You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: <a href="http://info.evidon.com/pub_info/573?v=1&amp;nt=1&amp;nw=false">http://info.evidon.com/pub_info/573?v=1nt=1nw=false</a>.&nbsp;For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: <a href="http://www.adroll.com/about/privacy">http://www.adroll.com/about/privacy</a></p> <p style="margin-left: 30px;"><strong>Bombora</strong><br />Bombora uses B2B demographic, firmographic, and intent data to tailor ads for our subscribers across the web. You can opt-out of Bombora ads and data collection by visiting this page: <a href="https://bombora.com/opt-out/">https://bombora.com/opt-out/</a>. For more information on privacy practices of Bombora, please visit the Bombora Privacy Policy web page: <a href="https://bombora.com/privacy/">https://bombora.com/privacy/</a></p> <h4>Marketing Partners</h4> <p>We may use third-party Service Providers to help generate interest in our content for our visitors and sponsors.</p> <p style="margin-left: 30px;"><strong>Pangea Global Services</strong><br />Pangea Global Services provides market research, data analytics, lead generation, among many other services. Please visit Pangea Global Services’ Privacy Policy web page: <a href="https://www.pangeaglobalservices.com/Privacy_policy.html">https://www.pangeaglobalservices.com/Privacy_policy.html</a><a href="https://www.pangeaglobalservices.com/Privacy_policy.html"></a><span style="font-size: 11pt; line-height: 115%; font-family: Cambria, serif;"><br /></span></p> <hr /> <h2><span style="text-decoration: underline;">Links To Other Sites</span></h2> <p>Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.</p> <p>We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.</p> <hr /> <h2><span style="text-decoration: underline;">Children's Privacy</span></h2> <p>Our Service does not address anyone under the age of 13 ("Children").</p> <p>We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.</p> <hr /> <h2><span style="text-decoration: underline;">Changes To This Privacy Policy</span></h2> <p>We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.</p> <p>We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective and will update the "effective date" at the top of this Privacy Policy.</p> <p>You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.</p> <hr /> <h2><span style="text-decoration: underline;">Contact Us</span></h2> <p>If you have any questions about this Privacy Policy, please contact us:</p> <ul> <li>By email: <b>info@retailtouchpoints.com</b></li> <li>By phone number: <b>1-201-257-8528</b></li> <li>By mail: 777 Terrace Ave, Suite 202, Hasbrouck Heights, NJ 07604, USA&nbsp;</li> </ul></div> CGS Updates BlueCherry B2B E-Commerce Platform 2018-05-24T09:53:49-04:00 2018-05-24T09:53:49-04:00 https://www.retailtouchpoints.com/features/solution-spotlight/cgs-launches-bluecherry-b2b-e-commerce-platform Glenn Taylor feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/55de2cb08ffedfe4ed8032a47c0a6ccd_XL.jpg" alt="CGS Updates BlueCherry B2B E-Commerce Platform" /></div><div class="K2FeedIntroText"><p><img style="margin: 8px; float: right;" alt="0aaSS BlueCherry Image" src="images/storiesv3/0aaSS_BlueCherry_Image.png" height="309" width="300" /><a href="https://www.cgsinc.com/en/bluecherry/b2b-ecommerce" target="_blank">CGS </a>&nbsp;has unveiled the newest release of the BlueCherry B2B eCommerce platform, designed to help wholesalers make informed purchase recommendations to retailers based on analytics in a visual format, with price, delivery, recommended size and store distributions.</p> <p>Users can convert visual assortments to electronic purchase orders integrated with their supply chain via Web Service APIs or EDI.</p> </div><div class="K2FeedFullText"> <p>Retailers such as Tommy Bahama, Miraclesuit, Tea Collection and 47 Brand already are using the platform.</p> <p>“With multiple products available through multiple channels it is essential for our business to have real-time access to merchandise,” said Raymond Brown, Senior Director of Wholesale Operations, Tommy Bahama in a statement. “By adding BlueCherry B2B, our sales reps can quickly create visual assortments that match their buyer’s requirements and present them online or in person.”</p> <p>The solution seeks to enable high-growth brands operating in the consumer lifestyle products industry to engage retail buyers and reps, promote their products and receive confirmed orders.</p> <p>It also utilizes trends and sales results to integrate sell-through information from e-Commerce and brick-and-mortar, to assist retailers with stock balancing and to better position merchandise. Sales reps can make informed recommendations on re-orders and provide direction on markdowns or moving styles to discounters if they are not selling.</p></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/55de2cb08ffedfe4ed8032a47c0a6ccd_XL.jpg" alt="CGS Updates BlueCherry B2B E-Commerce Platform" /></div><div class="K2FeedIntroText"><p><img style="margin: 8px; float: right;" alt="0aaSS BlueCherry Image" src="images/storiesv3/0aaSS_BlueCherry_Image.png" height="309" width="300" /><a href="https://www.cgsinc.com/en/bluecherry/b2b-ecommerce" target="_blank">CGS </a>&nbsp;has unveiled the newest release of the BlueCherry B2B eCommerce platform, designed to help wholesalers make informed purchase recommendations to retailers based on analytics in a visual format, with price, delivery, recommended size and store distributions.</p> <p>Users can convert visual assortments to electronic purchase orders integrated with their supply chain via Web Service APIs or EDI.</p> </div><div class="K2FeedFullText"> <p>Retailers such as Tommy Bahama, Miraclesuit, Tea Collection and 47 Brand already are using the platform.</p> <p>“With multiple products available through multiple channels it is essential for our business to have real-time access to merchandise,” said Raymond Brown, Senior Director of Wholesale Operations, Tommy Bahama in a statement. “By adding BlueCherry B2B, our sales reps can quickly create visual assortments that match their buyer’s requirements and present them online or in person.”</p> <p>The solution seeks to enable high-growth brands operating in the consumer lifestyle products industry to engage retail buyers and reps, promote their products and receive confirmed orders.</p> <p>It also utilizes trends and sales results to integrate sell-through information from e-Commerce and brick-and-mortar, to assist retailers with stock balancing and to better position merchandise. Sales reps can make informed recommendations on re-orders and provide direction on markdowns or moving styles to discounters if they are not selling.</p></div> Symphony RetailAI Releases Virtual Store Remodeling Platform 2018-05-24T09:43:00-04:00 2018-05-24T09:43:00-04:00 https://www.retailtouchpoints.com/features/solution-spotlight/symphony-retailai-releases-virtual-store-remodeling-platform Glenn Taylor feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/9283d64c9f0198f54087450c0d51c798_XL.jpg" alt="Symphony RetailAI Releases Virtual Store Remodeling Platform" /></div><div class="K2FeedIntroText"><p><b>Symphony RetailAI</b> has unveiled the SR Virtual Store Remodeling solution for grocery retailers and suppliers. The VR platform is designed to optimize existing and new store layouts based on customer-driven design, research and testing analysis.</p> <p>The solution allows CPG companies to analyze products’ shelf performance, helping to promote better shopper experiences, operational efficiency and supplier collaboration without significant resource investment from retailers and CPGs.</p> </div><div class="K2FeedFullText"> <p>The platform operates in three distinct phases:</p> <ul> <li><b>Future-Proof Design Concepts</b>: The&nbsp;Symphony&nbsp;RetailAI&nbsp;Shopper Experience group creates a virtual 3D model showing any version of a retailer's store layouts. Without affecting any live stores, stakeholders can see store concepts at all levels of the planning process and can integrate real store plans, planograms and shopper marketing activations;</li> <li><b>Virtual Customer-Driven User Testing</b>: Once virtually constructed, Symphony RetailAI hosts real shoppers at its Virtual Store Test Center in Dallas, or through a virtual portal where the customers walk through the store concept. This component allows retailers to replicate the emotional response from customers into the store space; and</li> <li><b>Actionable Analysis</b>: Symphony&nbsp;RetailAI&nbsp;reviews customer behavior from the virtual store concepts and then measures the implications of their feedback to create actionable next steps. This process provides detailed shopper input to help retailers test and respond to new customer expectations, competitive pressures and seasonal changes faster and at a lower cost.</li> </ul></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/9283d64c9f0198f54087450c0d51c798_XL.jpg" alt="Symphony RetailAI Releases Virtual Store Remodeling Platform" /></div><div class="K2FeedIntroText"><p><b>Symphony RetailAI</b> has unveiled the SR Virtual Store Remodeling solution for grocery retailers and suppliers. The VR platform is designed to optimize existing and new store layouts based on customer-driven design, research and testing analysis.</p> <p>The solution allows CPG companies to analyze products’ shelf performance, helping to promote better shopper experiences, operational efficiency and supplier collaboration without significant resource investment from retailers and CPGs.</p> </div><div class="K2FeedFullText"> <p>The platform operates in three distinct phases:</p> <ul> <li><b>Future-Proof Design Concepts</b>: The&nbsp;Symphony&nbsp;RetailAI&nbsp;Shopper Experience group creates a virtual 3D model showing any version of a retailer's store layouts. Without affecting any live stores, stakeholders can see store concepts at all levels of the planning process and can integrate real store plans, planograms and shopper marketing activations;</li> <li><b>Virtual Customer-Driven User Testing</b>: Once virtually constructed, Symphony RetailAI hosts real shoppers at its Virtual Store Test Center in Dallas, or through a virtual portal where the customers walk through the store concept. This component allows retailers to replicate the emotional response from customers into the store space; and</li> <li><b>Actionable Analysis</b>: Symphony&nbsp;RetailAI&nbsp;reviews customer behavior from the virtual store concepts and then measures the implications of their feedback to create actionable next steps. This process provides detailed shopper input to help retailers test and respond to new customer expectations, competitive pressures and seasonal changes faster and at a lower cost.</li> </ul></div> Online Journey Hijacking: The Phenomenon Costing Retailers Hundreds Of Millions Of Dollars 2018-05-24T09:11:03-04:00 2018-05-24T09:11:03-04:00 https://www.retailtouchpoints.com/features/executive-viewpoints/online-journey-hijacking-the-phenomenon-costing-retailers-hundreds-of-millions-of-dollars Chemi Katz, Namogoo feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/57cf30ca65eec4ac35efaa7cec7af001_XL.jpg" alt="Online Journey Hijacking: The Phenomenon Costing Retailers Hundreds Of Millions Of Dollars" /></div><div class="K2FeedIntroText"><p><img style="margin: 8px; float: right;" alt="0aaChemi Katz Namogoo" src="images/storiesv3/0aaChemi_Katz_Namogoo.png" height="200" width="200" />Leading up to the holiday season, retailers spend significant time and resources optimizing their customers’ online shopping experience. Their efforts seem to be working, as e-Commerce sales during this past holiday season hit a record <a href="https://www.cnbc.com/2018/01/16/online-shopping-sales-hit-a-record-during-the-holiday-season.html" target="_blank">$108.2 billion</a>, a 14.7% increase from 2016, which was <a href="http://fortune.com/2017/01/05/online-sales-holiday-shopping/" target="_blank">$91.7 billion</a>.</p> <p>However, a <a href="https://www.namogoo.com/blog/report-online-retailers-at-risk-of-losing-2-1-billion-this-holiday-season-press-release-9262017/" target="_blank">report</a> analyzing 500 million web sessions found that online retailers were still expected to lose up to $2.1 billion in sales during the 2017 holiday season. This is caused by a phenomenon called Online Journey Hijacking, which involves unauthorized product ads injected into consumer browsers while visiting retailer web sites.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}Using tactics such as banner ads, pop-ups and in-text redirection, these unauthorized ads distract the customer from the shopping experience, effectively hijacking the customer to complete their transaction on a competing web site.</p> <p>This all happens innocently on the consumer’s end. They become infected unwillingly and unknowingly by downloading extensions that come bundled with drivers, applications and other free apps from the Internet. Even without a download, malware can be injected through public WiFi at locations such as coffee shops and airports.</p> <p>To understand the scale of this problem, consider that 15%-25% of all user sessions through mobile browsers or a desktop are infected with digital malware that injects pop-up ads, banner ads and in-text redirections. During those infected sessions, 40%-70% of malware ad injections include competitive product ads luring or driving traffic away from the site, leading to significant lost revenue — millions annually — for the site owner.</p> <p>To make things worse, the analysis shows that customer journey hijacking increases during the holidays to affect 20%-30% of all sessions. Of those sessions, 80% of the displayed ads are for competitor sites, effectively driving qualified seasonal traffic from your online retail site directly to your competitor.</p> <p>Many retailers we speak with believe their customers are too sophisticated to get a malware infection — but the numbers tell the real story. It doesn’t make a difference whether the retailer sells high-end fashion or contractor supplies; up to a quarter of all user sessions are compromised by malware corruption.</p> <h2>Beyond Lost Revenue — Protecting Your Brand</h2> <p>The damaging effects of customer digital malware go beyond lost revenue and poor customer service. Malware companies can post salacious material that customers will associate with the retailer’s site, damaging their brand. Data collected by retailers tracking customer behavior is also skewed because the consumer is interacting with dialogues that are invisible to the retailer. For example, a customer may hover over a pop-up ad that the retailer cannot see, making it impossible to account for the customer’s behavior.</p> <p>Since these threats reside on consumer browsers, retailers have no visibility into the scale and impact this issue has on their online performance and sales. In fact, customers successfully hijacked from your site will be captured in your analytics as bounced visitors or cart abandoners, without understanding that these unauthorized ads are actually the culprits responsible.</p> <h2>How Can Retailers Better Understand The Problem?</h2> <p>So how can retail merchants and marketers better understand Online Journey Hijacking, and how can they fight back?</p> <div> <p>First, take a look at what an infected journey looks like to the user. Use a browser infected with digital malware to look at their overall site experience. This will let you see what approximately a quarter of your visitors encounter when visiting your online store, and the different ways this malware affects your online visitors. It will also show you where your visitors are being hijacked to — and to which competitor sites.</p> <p>Then, get the big picture to understand the various ways your customers are being hijacked. Break down what percentage of your page views include unauthorized ads, what percentage of them are pointing to related products from your competitors, as well as which pages throughout the journey are more likely to include these ads. This will bring the bottom line impact of Online Journey Hijacking into perspective for your business.</p> </div> <p>The good news? Innovations have emerged that use machine learning to understand and identify user behavior on e-Commerce sites. These systems can identify normal user activity and distinguish it from the behavior of malware. With little effort, retailers can get to the bottom of this growing malware issue, while protecting the customer journey and increasing their bottom line. Seems like a good way to fight back — and take back — your customers.</p> <hr /> <p><em>With more than 17 years of experience in the security, commerce and advertising spaces, Chemi Katz is an experienced visionary and serial entrepreneur who has been building disruptive technologies. Prior to co-founding <a href="https://www.namogoo.com/" target="_blank">Namogoo</a>, Katz was General Manager of DoubleVerify Israel and co-founded Seapai and Reissod. Earlier in his career, Katz led Production Operations at LivePerson, was Global Business Technology Manager for Aladdin and managed IT Outsourcing for Bynet.</em></p> <p style="line-height: normal;">&nbsp;</p></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/57cf30ca65eec4ac35efaa7cec7af001_XL.jpg" alt="Online Journey Hijacking: The Phenomenon Costing Retailers Hundreds Of Millions Of Dollars" /></div><div class="K2FeedIntroText"><p><img style="margin: 8px; float: right;" alt="0aaChemi Katz Namogoo" src="images/storiesv3/0aaChemi_Katz_Namogoo.png" height="200" width="200" />Leading up to the holiday season, retailers spend significant time and resources optimizing their customers’ online shopping experience. Their efforts seem to be working, as e-Commerce sales during this past holiday season hit a record <a href="https://www.cnbc.com/2018/01/16/online-shopping-sales-hit-a-record-during-the-holiday-season.html" target="_blank">$108.2 billion</a>, a 14.7% increase from 2016, which was <a href="http://fortune.com/2017/01/05/online-sales-holiday-shopping/" target="_blank">$91.7 billion</a>.</p> <p>However, a <a href="https://www.namogoo.com/blog/report-online-retailers-at-risk-of-losing-2-1-billion-this-holiday-season-press-release-9262017/" target="_blank">report</a> analyzing 500 million web sessions found that online retailers were still expected to lose up to $2.1 billion in sales during the 2017 holiday season. This is caused by a phenomenon called Online Journey Hijacking, which involves unauthorized product ads injected into consumer browsers while visiting retailer web sites.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}Using tactics such as banner ads, pop-ups and in-text redirection, these unauthorized ads distract the customer from the shopping experience, effectively hijacking the customer to complete their transaction on a competing web site.</p> <p>This all happens innocently on the consumer’s end. They become infected unwillingly and unknowingly by downloading extensions that come bundled with drivers, applications and other free apps from the Internet. Even without a download, malware can be injected through public WiFi at locations such as coffee shops and airports.</p> <p>To understand the scale of this problem, consider that 15%-25% of all user sessions through mobile browsers or a desktop are infected with digital malware that injects pop-up ads, banner ads and in-text redirections. During those infected sessions, 40%-70% of malware ad injections include competitive product ads luring or driving traffic away from the site, leading to significant lost revenue — millions annually — for the site owner.</p> <p>To make things worse, the analysis shows that customer journey hijacking increases during the holidays to affect 20%-30% of all sessions. Of those sessions, 80% of the displayed ads are for competitor sites, effectively driving qualified seasonal traffic from your online retail site directly to your competitor.</p> <p>Many retailers we speak with believe their customers are too sophisticated to get a malware infection — but the numbers tell the real story. It doesn’t make a difference whether the retailer sells high-end fashion or contractor supplies; up to a quarter of all user sessions are compromised by malware corruption.</p> <h2>Beyond Lost Revenue — Protecting Your Brand</h2> <p>The damaging effects of customer digital malware go beyond lost revenue and poor customer service. Malware companies can post salacious material that customers will associate with the retailer’s site, damaging their brand. Data collected by retailers tracking customer behavior is also skewed because the consumer is interacting with dialogues that are invisible to the retailer. For example, a customer may hover over a pop-up ad that the retailer cannot see, making it impossible to account for the customer’s behavior.</p> <p>Since these threats reside on consumer browsers, retailers have no visibility into the scale and impact this issue has on their online performance and sales. In fact, customers successfully hijacked from your site will be captured in your analytics as bounced visitors or cart abandoners, without understanding that these unauthorized ads are actually the culprits responsible.</p> <h2>How Can Retailers Better Understand The Problem?</h2> <p>So how can retail merchants and marketers better understand Online Journey Hijacking, and how can they fight back?</p> <div> <p>First, take a look at what an infected journey looks like to the user. Use a browser infected with digital malware to look at their overall site experience. This will let you see what approximately a quarter of your visitors encounter when visiting your online store, and the different ways this malware affects your online visitors. It will also show you where your visitors are being hijacked to — and to which competitor sites.</p> <p>Then, get the big picture to understand the various ways your customers are being hijacked. Break down what percentage of your page views include unauthorized ads, what percentage of them are pointing to related products from your competitors, as well as which pages throughout the journey are more likely to include these ads. This will bring the bottom line impact of Online Journey Hijacking into perspective for your business.</p> </div> <p>The good news? Innovations have emerged that use machine learning to understand and identify user behavior on e-Commerce sites. These systems can identify normal user activity and distinguish it from the behavior of malware. With little effort, retailers can get to the bottom of this growing malware issue, while protecting the customer journey and increasing their bottom line. Seems like a good way to fight back — and take back — your customers.</p> <hr /> <p><em>With more than 17 years of experience in the security, commerce and advertising spaces, Chemi Katz is an experienced visionary and serial entrepreneur who has been building disruptive technologies. Prior to co-founding <a href="https://www.namogoo.com/" target="_blank">Namogoo</a>, Katz was General Manager of DoubleVerify Israel and co-founded Seapai and Reissod. Earlier in his career, Katz led Production Operations at LivePerson, was Global Business Technology Manager for Aladdin and managed IT Outsourcing for Bynet.</em></p> <p style="line-height: normal;">&nbsp;</p></div> Kroger Purchases Home Chef, Further Expanding Delivery Options 2018-05-24T09:06:49-04:00 2018-05-24T09:06:49-04:00 https://www.retailtouchpoints.com/features/news-briefs/kroger-purchases-home-chef-further-expanding-delivery-options Bryan Wassel feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/b8f29c04072b28affa38e064afa5d71f_XL.jpg" alt="Kroger Purchases Home Chef, Further Expanding Delivery Options" /></div><div class="K2FeedIntroText"><p><a href="https://www.kroger.com/" target="_blank"><b>Kroger</b></a> has acquired meal kit retailer <a href="https://www.homechef.com/" target="_blank"><b>Home Chef</b></a> for an initial price of <b>$200</b> million, plus earnout payments of up to <b>$500</b> million over five years based on future performance. Following the deal’s closing, Kroger will make Home Chef meal kits available to shoppers both in-store and online.</p> </div><div class="K2FeedFullText"> <p>Home Chef sells a variety of meal kits that complement Kroger’s own Prep+Pared offerings. Home Chef's distribution centers reach <b>98%</b> of all continental U.S. households within a two-day delivery window, and the company delivers three million meals per month. The retailer will operate as a subsidiary of Kroger, maintaining its e-Commerce business and assuming responsibility for Kroger's meal solutions portfolio. The deal is expected to close in Q2 following customer closing conditions.</p> <p>{loadposition GIAA}</p> <p>"Customers want convenience, simplicity and a personalized food experience,” said Yael Cosset, Chief Digital Officer at Kroger in a statement. "This merger will introduce Kroger's <b>60 million</b> shoppers to Home Chef, enhance our ship-to-home and subscription capabilities and contribute to Restock Kroger."</p> <p>“We’ve long believed that the future of our industry is omnichannel and bigger than just meal kits sold online,” said Home Chef Founder and CEO Pat Vihtelic in a statement. “We want to be where our customers are and want to help make cooking at home easier, more accessible and even more enjoyable.”</p> <p>The acquisition follows on the heels of <a href="features/news-briefs/kroger-shakes-up-grocery-delivery-market-with-ocado-partnership" target="_blank">Kroger’s formation of a partnership with <b>Ocado</b></a> and further expands the retailer’s delivery capabilities. Kroger hopes the Ocado deal will improve its efficiency; the companies are working to identify locations for three automated warehouses in the U.S. in 2018 and up to 20 locations by 2021.</p> <p>Other recent developments include the <a href="topics/store-operations/kroger-launches-innovation-center-to-research-and-test-grocery-offerings" target="_blank">Culinary Innovation Center</a>, which Kroger is using to accelerate product development and explore new restaurant concepts, among other initiatives. The <a href="features/news-briefs/kroger-mulls-selling-4-billion-c-store-business" target="_blank">Restock Kroger</a> plan also includes investments in technologies to improve in-store offerings, personalize communications with customers, revamp product assortment and leverage data-driven shelf optimization.</p></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/b8f29c04072b28affa38e064afa5d71f_XL.jpg" alt="Kroger Purchases Home Chef, Further Expanding Delivery Options" /></div><div class="K2FeedIntroText"><p><a href="https://www.kroger.com/" target="_blank"><b>Kroger</b></a> has acquired meal kit retailer <a href="https://www.homechef.com/" target="_blank"><b>Home Chef</b></a> for an initial price of <b>$200</b> million, plus earnout payments of up to <b>$500</b> million over five years based on future performance. Following the deal’s closing, Kroger will make Home Chef meal kits available to shoppers both in-store and online.</p> </div><div class="K2FeedFullText"> <p>Home Chef sells a variety of meal kits that complement Kroger’s own Prep+Pared offerings. Home Chef's distribution centers reach <b>98%</b> of all continental U.S. households within a two-day delivery window, and the company delivers three million meals per month. The retailer will operate as a subsidiary of Kroger, maintaining its e-Commerce business and assuming responsibility for Kroger's meal solutions portfolio. The deal is expected to close in Q2 following customer closing conditions.</p> <p>{loadposition GIAA}</p> <p>"Customers want convenience, simplicity and a personalized food experience,” said Yael Cosset, Chief Digital Officer at Kroger in a statement. "This merger will introduce Kroger's <b>60 million</b> shoppers to Home Chef, enhance our ship-to-home and subscription capabilities and contribute to Restock Kroger."</p> <p>“We’ve long believed that the future of our industry is omnichannel and bigger than just meal kits sold online,” said Home Chef Founder and CEO Pat Vihtelic in a statement. “We want to be where our customers are and want to help make cooking at home easier, more accessible and even more enjoyable.”</p> <p>The acquisition follows on the heels of <a href="features/news-briefs/kroger-shakes-up-grocery-delivery-market-with-ocado-partnership" target="_blank">Kroger’s formation of a partnership with <b>Ocado</b></a> and further expands the retailer’s delivery capabilities. Kroger hopes the Ocado deal will improve its efficiency; the companies are working to identify locations for three automated warehouses in the U.S. in 2018 and up to 20 locations by 2021.</p> <p>Other recent developments include the <a href="topics/store-operations/kroger-launches-innovation-center-to-research-and-test-grocery-offerings" target="_blank">Culinary Innovation Center</a>, which Kroger is using to accelerate product development and explore new restaurant concepts, among other initiatives. The <a href="features/news-briefs/kroger-mulls-selling-4-billion-c-store-business" target="_blank">Restock Kroger</a> plan also includes investments in technologies to improve in-store offerings, personalize communications with customers, revamp product assortment and leverage data-driven shelf optimization.</p></div> After Nine Months, PetSmart Finally Finds Permanent CEO 2018-05-23T13:50:52-04:00 2018-05-23T13:50:52-04:00 https://www.retailtouchpoints.com/features/retail-movers-and-shakers/after-nine-months-petsmart-finally-finds-permanent-ceo Glenn Taylor feed@retailtouchpoints.com <div class="K2FeedIntroText"><p><b><img style="margin: 8px; float: right;" alt="0aajkpetsmart" src="images/storiesv3/0aajkpetsmart.png" height="232" width="200" />PetSmart</b> has named J.K. Symancyk as its CEO, effective June 11. This ends the retailer’s long search for a chief exec — <a href="features/retail-movers-and-shakers/petsmart-ceo-massey-steps-down" target="_blank">former CEO and President Michael Massey stepped down in August 2017</a>. Symancyk will join the PetSmart Board of Directors.</p> <p>Executive Chairman Raymond Svider, a managing partner at leading investor BC Partners, oversaw the company’s operations while the board searched for Massey’s replacement.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}At PetSmart, Symancyk will be in charge of turning around the retailer’s brick-and-mortar locations while making <b>Chewy.com</b> into a profitable business. PetSmart acquired <a href="features/mergers-and-acquisitions/petsmart-to-acquire-chewy-for-record-3-35-billion" target="_blank">Chewy.com for a reported <b>$3.35 billion</b> in April 2017</a>, but the e-Commerce business’ losses amounted to <b>$61 million</b> despite sales jumping <b>18%</b> to <b>$650 million</b> in Q4 2017.</p> <p>PetSmart hoped the Chewy acquisition would make up for sluggish store sales throughout 2017. Same-store sales for Q4 were down <b>3.8%</b>, after falling <b>3%</b> in Q3, <b>5.3%</b> in Q2 and <b>5.9%</b> in Q1. Despite the slower store sales, PetSmart still remains on track to open as many as 60 new stores this year.</p> <p>The company is strapped with the same issue as many of its privately owned contemporaries — enormous debt, to the tune of approximately <b>$8 billion</b>. As much as $6.25 billion of that debt was taken on when it was <a href="features/financial-news/petsmart-agrees-to-8-7-billion-buyout" target="_blank">acquired by BC Partners in 2014</a>. Fortunately, PetSmart doesn’t have to pay off its next debt maturity until 2022. Additionally, the retailer generated $200 million in EBITDA in 2017 and has ongoing access to a separate $750 million asset-based line of credit. This means it doesn’t have the imminent bankruptcy or restructuring concerns that plague most retailers in serious debt.</p> <p>Symancyk most recently served as the President and CEO of <b>Academy Sports and Outdoors</b>. He left the company earlier this month after three years helming the post. Ken Hicks, the former CEO of <b>Foot Locker</b>, replaced Symancyk last week.</p> <p>Symancyk also held various executive roles at <b>Meijer</b> in his nine-year tenure at the grocer, with his final role being President from 2013 to 2015.</p></div> <div class="K2FeedIntroText"><p><b><img style="margin: 8px; float: right;" alt="0aajkpetsmart" src="images/storiesv3/0aajkpetsmart.png" height="232" width="200" />PetSmart</b> has named J.K. Symancyk as its CEO, effective June 11. This ends the retailer’s long search for a chief exec — <a href="features/retail-movers-and-shakers/petsmart-ceo-massey-steps-down" target="_blank">former CEO and President Michael Massey stepped down in August 2017</a>. Symancyk will join the PetSmart Board of Directors.</p> <p>Executive Chairman Raymond Svider, a managing partner at leading investor BC Partners, oversaw the company’s operations while the board searched for Massey’s replacement.</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}At PetSmart, Symancyk will be in charge of turning around the retailer’s brick-and-mortar locations while making <b>Chewy.com</b> into a profitable business. PetSmart acquired <a href="features/mergers-and-acquisitions/petsmart-to-acquire-chewy-for-record-3-35-billion" target="_blank">Chewy.com for a reported <b>$3.35 billion</b> in April 2017</a>, but the e-Commerce business’ losses amounted to <b>$61 million</b> despite sales jumping <b>18%</b> to <b>$650 million</b> in Q4 2017.</p> <p>PetSmart hoped the Chewy acquisition would make up for sluggish store sales throughout 2017. Same-store sales for Q4 were down <b>3.8%</b>, after falling <b>3%</b> in Q3, <b>5.3%</b> in Q2 and <b>5.9%</b> in Q1. Despite the slower store sales, PetSmart still remains on track to open as many as 60 new stores this year.</p> <p>The company is strapped with the same issue as many of its privately owned contemporaries — enormous debt, to the tune of approximately <b>$8 billion</b>. As much as $6.25 billion of that debt was taken on when it was <a href="features/financial-news/petsmart-agrees-to-8-7-billion-buyout" target="_blank">acquired by BC Partners in 2014</a>. Fortunately, PetSmart doesn’t have to pay off its next debt maturity until 2022. Additionally, the retailer generated $200 million in EBITDA in 2017 and has ongoing access to a separate $750 million asset-based line of credit. This means it doesn’t have the imminent bankruptcy or restructuring concerns that plague most retailers in serious debt.</p> <p>Symancyk most recently served as the President and CEO of <b>Academy Sports and Outdoors</b>. He left the company earlier this month after three years helming the post. Ken Hicks, the former CEO of <b>Foot Locker</b>, replaced Symancyk last week.</p> <p>Symancyk also held various executive roles at <b>Meijer</b> in his nine-year tenure at the grocer, with his final role being President from 2013 to 2015.</p></div> Ahold Delhaize USA Forms Digital Innovation Lab For E-Commerce Growth 2018-05-23T11:30:57-04:00 2018-05-23T11:30:57-04:00 https://www.retailtouchpoints.com/topics/ahold-delhaize-usa-forms-digital-innovation-lab-for-e-commerce-growth Glenn Taylor feed@retailtouchpoints.com <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/5323c0ba5fc03eba0e0e10ac44ad92f2_XL.jpg" alt="Ahold Delhaize USA Forms Digital Innovation Lab For E-Commerce Growth" /></div><div class="K2FeedIntroText"><p>Grocery giant <a href="https://www.aholddelhaize.com/en/brands/united-states/" target="_blank"><b>Ahold Delhaize USA</b></a>, the parent company of supermarkets including <b>Stop &amp; Shop</b>, <b>Giant</b>, <b>Food Lion</b> and <b>Hannaford</b>, is launching a division focused on innovation within e-Commerce. Peapod Digital Labs is designed to accelerate growth in digital and personalization capabilities for the six Ahold Delhaize USA brands.</p> <p>Ahold Delhaize USA will build up Peapod Digital Labs in the coming months and expects to have the new organization fully operational by year end, according to a company statement. Kevin Holt, CEO of Ahold Delhaize USA, referred to the new venture as “the engine that powers our U.S. e-Commerce and digital strategies.”</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}The lab also will oversee online grocery delivery service <b>Peapod</b>, which serves 24 U.S. markets across the East Coast and Midwest. Peapod, <a href="https://www.americaninno.com/chicago/peapods-quiet-quest-to-win-the-on-demand-food-fight/" target="_blank">founded in 1989</a>, is one of the earliest examples of grocery delivery in the U.S. The company launched its first web site in 1996, before the Internet gained serious traction in the U.S. After being purchased by Royal Ahold in 2001, Peapod became the grocery delivery service for Stop &amp; Shop and Giant supermarkets.</p> <p>Yet despite Peapod’s status as a pioneer, growing well before the rise of competitors <b>FreshDirect</b> and <b>Instacart</b>, Ahold Delhaize has had only limited success with online grocery in the U.S.. While the retailer reported a <b>23.2%</b> increase in online sales globally in Q1, U.S. e-Commerce sales grew just <b>9%</b>.&nbsp;With various studies projecting annual growth rates of <b>20% to 25% </b>for U.S. online grocery sales, the Netherlands-based grocer likely realized it needed a centralized lab where experts could discuss and share ideas to improve digital strategies.</p> <p>JJ Fleeman has been named as President of Peapod Digital Labs and Chief e-Commerce Officer of Ahold Delhaize USA. Fleeman most recently served as EVP, Commercial Services &amp; Strategy for Ahold Delhaize USA's newly established support services company, Retail Business Services. Prior to that, Fleeman was Chief Strategy and Development Officer for Delhaize America, and played a key role as the Global Integration and Program Leader for Delhaize Group during the merger that created Ahold Delhaize.</p></div> <div class="K2FeedImage"><img src="https://www.retailtouchpoints.com/media/k2/items/cache/5323c0ba5fc03eba0e0e10ac44ad92f2_XL.jpg" alt="Ahold Delhaize USA Forms Digital Innovation Lab For E-Commerce Growth" /></div><div class="K2FeedIntroText"><p>Grocery giant <a href="https://www.aholddelhaize.com/en/brands/united-states/" target="_blank"><b>Ahold Delhaize USA</b></a>, the parent company of supermarkets including <b>Stop &amp; Shop</b>, <b>Giant</b>, <b>Food Lion</b> and <b>Hannaford</b>, is launching a division focused on innovation within e-Commerce. Peapod Digital Labs is designed to accelerate growth in digital and personalization capabilities for the six Ahold Delhaize USA brands.</p> <p>Ahold Delhaize USA will build up Peapod Digital Labs in the coming months and expects to have the new organization fully operational by year end, according to a company statement. Kevin Holt, CEO of Ahold Delhaize USA, referred to the new venture as “the engine that powers our U.S. e-Commerce and digital strategies.”</p> </div><div class="K2FeedFullText"> <p>{loadposition GIAA}The lab also will oversee online grocery delivery service <b>Peapod</b>, which serves 24 U.S. markets across the East Coast and Midwest. Peapod, <a href="https://www.americaninno.com/chicago/peapods-quiet-quest-to-win-the-on-demand-food-fight/" target="_blank">founded in 1989</a>, is one of the earliest examples of grocery delivery in the U.S. The company launched its first web site in 1996, before the Internet gained serious traction in the U.S. After being purchased by Royal Ahold in 2001, Peapod became the grocery delivery service for Stop &amp; Shop and Giant supermarkets.</p> <p>Yet despite Peapod’s status as a pioneer, growing well before the rise of competitors <b>FreshDirect</b> and <b>Instacart</b>, Ahold Delhaize has had only limited success with online grocery in the U.S.. While the retailer reported a <b>23.2%</b> increase in online sales globally in Q1, U.S. e-Commerce sales grew just <b>9%</b>.&nbsp;With various studies projecting annual growth rates of <b>20% to 25% </b>for U.S. online grocery sales, the Netherlands-based grocer likely realized it needed a centralized lab where experts could discuss and share ideas to improve digital strategies.</p> <p>JJ Fleeman has been named as President of Peapod Digital Labs and Chief e-Commerce Officer of Ahold Delhaize USA. Fleeman most recently served as EVP, Commercial Services &amp; Strategy for Ahold Delhaize USA's newly established support services company, Retail Business Services. Prior to that, Fleeman was Chief Strategy and Development Officer for Delhaize America, and played a key role as the Global Integration and Program Leader for Delhaize Group during the merger that created Ahold Delhaize.</p></div> Macy’s Taps Ahold Exec As New CFO 2018-05-23T10:55:27-04:00 2018-05-23T10:55:27-04:00 https://www.retailtouchpoints.com/features/retail-movers-and-shakers/macy-s-taps-ahold-exec-as-new-cfo Bryan Wassel feed@retailtouchpoints.com <div class="K2FeedIntroText"><p><b><a href="https://www.macys.com/" target="_blank">Macy’s</a><img style="margin: 8px; float: right;" alt="Paula Price" src="images/storiesv3/0aaapaula_price.jpg" height="396" width="264" />&nbsp;</b>has named Paula Price CFO, effective July 9, 2018. She will be responsible for leading the retailer’s finance, accounting, investor relations and internal audit functions, reporting to Chairman and CEO Jeff Gennette.</p> </div><div class="K2FeedFullText"> <p>Price has 30 years of financial experience, most recently as EVP, CFO at <a href="https://www.aholddelhaize.com/en/home/" target="_blank"><strong>Ahold USA</strong></a> where she was responsible for the development and execution of a <b>$1 billion</b> program to fund the grocery retailer’s sales efforts, customer loyalty and e-Commerce initiatives. Prior to her time with Ahold, Price was SVP, Controller and Chief Accounting Officer at <a href="https://www.caremark.com/wps/portal" target="_blank"><strong>CVS Caremark</strong></a>.</p> <p>{loadposition GIAA}</p> <p>Price will succeed Karen Hoguet, who plans to retire at the end of fiscal 2018. Hoguet will remain with Macy’s in an advisory role through February 2, 2019.</p> <p>Macy’s <a href="features/financial-news/macy-s-continues-positive-post-holiday-momentum-in-q1-raises-2018-outlook" target="_blank">outperformed expectations in its latest quarter</a>, with revenue up <b>3.6%</b> to <b>$5.54 billion</b> vs. <b>$5.43 billion</b> expected, and same-store sales up <b>4.2%</b> vs. <b>1.4%</b> expected. Prior to the 2017 holiday season, Macy’s had seen 12 straight quarters of declines.</p></div> <div class="K2FeedIntroText"><p><b><a href="https://www.macys.com/" target="_blank">Macy’s</a><img style="margin: 8px; float: right;" alt="Paula Price" src="images/storiesv3/0aaapaula_price.jpg" height="396" width="264" />&nbsp;</b>has named Paula Price CFO, effective July 9, 2018. She will be responsible for leading the retailer’s finance, accounting, investor relations and internal audit functions, reporting to Chairman and CEO Jeff Gennette.</p> </div><div class="K2FeedFullText"> <p>Price has 30 years of financial experience, most recently as EVP, CFO at <a href="https://www.aholddelhaize.com/en/home/" target="_blank"><strong>Ahold USA</strong></a> where she was responsible for the development and execution of a <b>$1 billion</b> program to fund the grocery retailer’s sales efforts, customer loyalty and e-Commerce initiatives. Prior to her time with Ahold, Price was SVP, Controller and Chief Accounting Officer at <a href="https://www.caremark.com/wps/portal" target="_blank"><strong>CVS Caremark</strong></a>.</p> <p>{loadposition GIAA}</p> <p>Price will succeed Karen Hoguet, who plans to retire at the end of fiscal 2018. Hoguet will remain with Macy’s in an advisory role through February 2, 2019.</p> <p>Macy’s <a href="features/financial-news/macy-s-continues-positive-post-holiday-momentum-in-q1-raises-2018-outlook" target="_blank">outperformed expectations in its latest quarter</a>, with revenue up <b>3.6%</b> to <b>$5.54 billion</b> vs. <b>$5.43 billion</b> expected, and same-store sales up <b>4.2%</b> vs. <b>1.4%</b> expected. Prior to the 2017 holiday season, Macy’s had seen 12 straight quarters of declines.</p></div>