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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Tracking The Top 10 Trends in Store Systems
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drc_ebook_tekserveThe challenge to reduce costs while improving the customer experience are often at odds for retailers in today’s business climate. However, many retailers are finding innovative ways to use mobile devices, self-service kiosks and cross-channel integration to achieve both of these goals. Download this new E-book for insights into the short-term rollout strategies retailers can follow to realize quick wins and keep pace with their store systems.

In addition to tracking the top trends, the E-book provides a “reality check” for each area with suggestions on what to look out for as retailers look to optimize trends such as:

  • Bringing Mobile into the In-Store Mix
  • Improving Cross-Channel Visibility
  • Creating Efficiencies through Workforce Management
  • Improving the Impact of CRM & Loyalty
  • Using Digital Signage to Engage Shoppers

Register below to download the E-book today to see how your current store systems strategies stack up to the latest trends.

 
Mobilizing The Multichannel Shopping Experience
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Read the intro to this Sterling Commerce eBook below:

Mobilizing The Multichannel Shopping Experience
5 Ways Retailers Can Build a Relevant mCommerce Relationship With Their Most Valuable Customers Both In-Store and Online

Now is the time to move forward with a mobile strategy, before the tidal wave of change hits the retail industry and you are left standing on the beach without a boat.

Consumers are slowly but surely acquiring mobile smartphones and becoming comfortable with using mobile applications. In just a few months, from October 2009 through January 2010, mobile content usage rose significantly, according to comScore. For example, the number of subscribers accessing social networking sites or blogs grew by 23.9%, increasing from 13.8% to 17.1%; and the number of subscribers using an Internet browser from their phone rose by 6.7%, increasing from 26.8% to 28.6%.

Sponsored by:

 
The Best of Both Worlds: Packaged Solutions Approach
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Read the intro to this Epicor White Paper below:

The Best of Both Worlds
How Retailers Are Merging Best-of-Breed Performance
with the Value of a Packaged Solutions Approach

At one time, smaller retailers looking for an easy way to get up and running quickly with end- to-end solutions usually had to compromise on functionality and adaptability. “Packaged” often meant “pared down,” and imposed limitations on the fit between the solutions’ features and each retailers’ needs.

Times have changed. Today, retailers no longer have to choose between the highest quality best-of-breed solutions and the value of implementing through a packaged solutions approach. By combining software and hardware that is pre-planned, pre-scoped and pre- tested, and implementing it according to a consistent, “best-practices” methodology, companies can get up and running faster with less risk on solutions that offer virtually the same level of performance as their traditional best-of-breed counterparts.

Sponsored by:



 
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