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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Resources
Taking Costs Out of the Store: 5 Steps Retailers Can Take To Optimize Efficiency in 2011
Webinars

Unlike the heydays of big box expansion where chains took a cookie cutter approach to design and operations, in today’s world not every store is the same. Given that reality customization of equipment, service and maintenance is critical.

Reducing costs and enhancing the customer experience are retailers’ top two challenges in 2010, according to the 11th Annual POS Benchmarking Survey conducted by Boston Retail Partners, and the best way to address those challenges is through the effective use of best-in-class and innovative retail technology.

During this webcast we'll examine ways leading retailers reduced their current costs by as much as 50% by taking a closer look at their store and offering alternatives based on their individual service and maintenance needs. In addition, the webinar will look at ways innovative retailers are using mobile and self-serve offerings to reinvent the shopping experience and also realize bottom-line efficiencies.

Join your peers for this free webinar as we uncover the 5 Steps Retailers Can Take To Optimize Efficiency & Take Costs Out of the Store.

When? Thursday, September 30, 2010 at 12:00 PM - 1:00 PM EDT

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Mobilizing The Shopping Experience: Tips for Building Relevant mCommerce Relationships
Webinars

Join your peers for this free webcast as we uncover strategies retailers can employ today that will bring them up to speed and ready to connect with the growing number of mobile shoppers. This webinar is designed to help retailers move off the sidelines offering how-to tips for:

  • Getting started with mobile
  • Getting buy-in for mobile apps in the store

Industry analysts have predicted that retailers that get in early and learn what their customers want from their mobile experience will drive the evolutionary curve of mobile shopping. Those who sit on the sidelines watching will quickly find themselves too far behind to catch up with any competitively differentiating capabilities. Seating is limited so please take a moment to reserve your seat today!

When? Wednesday, September 22, 2010 at 2:00 PM - 3:00 PM EDT

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Amplify Brand Image By Matching Campaign Strategy With Workforce Allocation
Webinars


Since the economic downturn, many retailers cut staffing levels to bare minimum in order to weather the storm. As the economy turnaround continues and consumer spending starts to increase, there is a renewed opportunity to enhance brand image with both old and new customers. Execution is as important as ever. Quality service levels are required to convert foot traffic to sales while perfect field execution must be achieved to implement corporate strategies to capitalize on the investment of targeted marketing campaigns.

Register now to learn how total workforce management solutions can help you balance your workforce allocation (and spend) to turn browsing shoppers into lifelong customers.

When? Tuesday, September 21st, 2010 at 11:00 AM - 12:00 PM EDT

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