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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Joe King, JDA Software

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TouchPoints TV is a periodic video podcast which covers the Retail Industry and offers insights from leading executives on emerging strategies, innovative products and services, and recent retail news. Subscribe to the feed and stay in touch with the latest retail happenings.
 



TouchPoints TV: Scott Welty, JDA Software
Friday, 04 May 2012 02:00

Scott Welty, JDA Software

The JDA FOCUS Conference was chock-full of retailer success stories and new product releases, designed to help merchants keep pace with the rise of omni-channel retail. During this episode of TouchPoints TV, Scott Welty, VP of Retail Industry Strategy for JDA Software shares his thoughts on the conference, as well as the latest retail trends. Welty also reveals details on the company's latest offering, JDA 3D, which recreates store formats to help retailers optimize inventory planning and execution.

 
TouchPoints TV: Fab Brasca, JDA Software
Friday, 04 May 2012 01:00

Fab Brasca, JDA Software

Three major trends are shaking the retail industry: multichannel retail, pop-up retail and manufacturer-retailer collaboration. During this episode of TouchPoints TV, Fab Brasca, VP of Global Logistics for JDA Software discusses the latest developments in these trends, as well as how they are changing the way supply chains operate and how orders are fulfilled. Brasca also shares new advancements to JDA's Transportation Manager and Transportation Planner solutions, and how they can address multichannel shopping behaviors.

 
TouchPoints TV: Joe King, JDA Software
Friday, 04 May 2012 00:00

Joe King, JDA Software

During the JDA FOCUS Conference in Las Vegas, President and CEO, Hamish Brewer, announced the company's transition to cloud-based services and solutions. New product offerings include the JDA Shelf-Connected Cloud, and the cloud-based Customer Engagement platform, which was released in January 2012. In this episode of TouchPoints TV, Joe King, SVP of Cloud Services at JDA Software, discusses the array of new offerings available from JDA, as well as the cloud's impact on retail operations.

 
TouchPoints TV: Blake Brysha, PowerReviews
Monday, 02 April 2012 13:51

Blake Brysha, PowerReviews

Brysha talks about the integration of social media and video. PowerReviews supplies the social content engine, pushes the content out to social networks, then measures the impact of the videos. “You can measure ‘likes’ but that is not translating to the bottom line in many cases,” he noted. Brysha also mentioned Gamification as a new, innovative way companies are incorporating video and social media.

 
TouchPoints TV: Justin Foster, Liveclicker
Monday, 02 April 2012 13:50

Justin Foster, Liveclicker

Foster described the Liveclicker video commerce platform. He noted that “video right now is still very much in the wild, wild west…there’s definitely a lot of interest, experimentation going on, but I think that brands are retailers are still trying to find a winning formula for video.” He explained that it is important to be sure the features and benefits of products are articulated clearly in the videos and to keep the videos short – 30 second or shorter. Interactive videos that implement ratings and reviews also are effective.

 
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