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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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TouchPoints Radio: Lori Schafer, SAS Institute Print
Monday, 07 March 2011 12:07


lori_schafer_capSchafer shares her insights about how social media analytics can help retailers predict future trends using the power of data. She advises retail organizations to "listen, engage and learn to run" when preparing a social media analytics strategy. And, she shares some real-world examples that show how social media analytics can influence purchasing decisions, promotional plans, merchandising and public relations efforts.

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