Debbie Hauss

Debbie Hauss

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Results Are In! Find Out Which Omnichannel Tactics Work Best

1omnichannelEffective omnichannel strategies are helping retailers improve loyalty, increase brand interactions and boost basket size, according to the 114 business leaders surveyed for the 4th annual Retail TouchPoints Omnichannel Survey.

Although the term "omnichannel" is now part of our everyday retail dictionary, many business executives are still trying to figure out the most effective strategies. While the brick-and-mortar store continues to be the most prevalent selling channel, online sites are now in relatively equal standing.

Has The Organic Food Market Outgrown Whole Foods?

Debbie head shotAdmittedly, I am a Whole Foods shopper.  My relationship with Whole Foods dates back to before the company acquired the Fresh Fields chain in the '90s. But most people probably don't know that Whole Foods actually was born in 1974 in New Orleans as a one-store business called Whole Food Company. It's grown from one store to more than 430 locations employing more than 90,000.

But with the expansion of "health food," organic products, gluten free items and the like, Whole Foods is facing unprecedented competitive challenges, not only from other supermarket chains, but from smaller specialty companies and larger retail outlets. Small formats like MOM's Organic Market and Sprouts, as well as businesses as large as Kroger, Costco and Walmart, are consuming some of Whole Foods' share of the organic food market.

Technology Is Important, But Trust Is Essential

2TrustWe talk a lot about omnichannel retail and giving today's shoppers every option when it comes to product ordering and delivery. But what is really at the heart of retail success is establishing a trusting relationship with customers. It sounds simple, but it's not.

This week I attended the Money20/20 conference in Las Vegas, where there were a lot of discussions and questions around data security and payment innovation. Are retailers implementing EMV? How can we make mobile payment work at the drive-thru? What are the steps to speeding the checkout process, both online and in the store? These are all great questions and need to be addressed, but when it comes right down to it, they all lead to Trust.

How The Three P's Work For Bluemercury

He was told his business plan wouldn't work, by a key business strategist. A specialty chain focused on personalized service can't maintain the desired quality of service across more than five stores, the business strategist said. But Barry Beck proved him wrong.

Bluemercury has delivered consistent success as a "friendly neighborhood store" offering "expert honest advice," said Beck during the 2015 Texas A&M Retailing Summit in Dallas.

11 Retailers Named 2015 Store Operations Superstars

Shadow RTP RT062 AWD StoreOpSuperstarAwards Oct 2015In today's exceedingly connected, highly demanding environment, store operators must balance immediate on-the-ground needs with omnichannel expectations. For its fourth annual Store Operations Superstar Awards, Retail TouchPoints recognizes innovative, successful store operations strategies, with winners running the gamut from Tier 1 department store and groceries to smaller specialty retail businesses.

2015 E-Commerce Tech Preview: Insights From 13 Thought Leaders

Shadow RTP RT064 GD E-Commerce-Technology-Preview Sep 2015Retail TouchPoints is proud to introduce its first E-Commerce Technology Preview, featuring insights from 13 of the most forward-thinking retail executives.

This guide offers an exclusive and unique look at how retailers are gearing up for e-Commerce and omnichannel success in 2016 and beyond.

This comprehensive collection of e-Commerce thought leadership will help retailers determine the most effective go-forward business strategies. Best practices, trends, strategies and technologies are dissected and discussed by the following executives:

Neiman Marcus Expands Visual Search Across Product Categories

After the successful limited rollout of a visual product search solution, Neiman Marcus has expanded the offering across all product categories. The upscale department store retailer initially launched the visual search solution powered by Slyce in October 2014, just for shoes and handbags.

"Our customers are excited to have such an innovative new way of finding items instantly without the hurdle of finding the right words to describe an item," said Wanda Gierhart, CMO of Neiman Marcus Group, in an exclusive interview with Retail TouchPoints. The program now includes women's apparel, jewelry, home furnishings, children's, pets and men's fashion.

Personalization Delivers Big E-Commerce Wins For National Pen

1 National Pen newFollowing the implementation of a new e-Commerce solution from Oracle, National Pen has seen its loyalty and retention rates rise significantly; and e-Commerce average order size is now 20% larger than the company's traditional direct mail orders. National Pen, a 60-year-old company, supplies personalized, branded products to more than 1.2 million customers in 27 countries.

Today at National Pen, "One plus one equals five," stated Dave Thompson, CEO, in an exclusive interview with Retail TouchPoints. "What has surprised us most is that we thought our new e-Commerce customers would be more transactional than loyal. But we've found that retention is higher than normal; average annual spend is outside normal; and we're attracting a new, different type of customer."

2 New Cloud Services Brings Oracle's Total To 17

With the addition of Oracle Retail Insights and Oracle Retail Science, Oracle is now a "one-stop cloud shop," with 17 different software-as-a-service (SaaS) cloud offerings available for large and mid-size retailers, explained David Dorf, Senior Director of Solutions Management in an exclusive interview with Retail TouchPoints. And, he added, expect more cloud announcements from Oracle later this year.

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