Debbie Hauss

Debbie Hauss

Website URL: Provides Services That Help Retailers Compete With Amazon

Matt Ehrlichman PorchLowe’s, Wayfair, and Williams-Sonoma/Rejuvenation are challenging the competition — including Amazon — by offering home services from

Launched approximately three years ago, around the same time Amazon was introducing its Home Services, has amassed more than $100 million in funding since the inception of the Porch Retail Solution and its first partnership with Lowe’s. Ordinarily, competition from Amazon would be a serious concern, but Porch had a different experience.

How To Turn Personalization Into A Real Strategic Asset

0aDebbie head shotIn retail, we like to throw terms around like they’re magical words. “Personalization” was the term of the moment during the Digital Summit (#ShopOrg16) in Dallas last week. But just saying it doesn’t make it relevant and strategic. That was the conversation I had with several executives during the event: How to turn the word “personalization” into a real, working strategy.

Similar to the discussion we’ve had during the past several years about “Omnichannel,” now that we know we need personalization, we need to figure out how to execute on the imperative. As with most of today’s business goals, accessing, analyzing and using the right data is going to be the key to executing on the strategy.

Exclusive Interview: Moleskine CEO Tackles Brand Transformation

0aarrigoIn this exclusive interview with Retail TouchPoints, Moleskine CEO Arrigo Berni explains the company's transformation, from a single branded notebook to a global retailer featuring branded boutiques and cafés.

Loyal consumers have depended on Moleskine as their go-to brand for notebooks, diaries, sketchbooks and planners since 1997. Designed based on products sold in Paris in the 19th and 20th centuries, the Moleskine brand was trademarked in 1997. By the early 2000s, sales reached $26 million; and the company was purchased by a European private equity firm in 2006. Moleskine products were sold in 22,000 stores across 95 countries by 2012; and the company went public in 2013.

5 Digital Transformation Tips From The Experts

Debbie head shotThe vibe at the 2016 eTail East show last week in Boston was invigorating. Each speaker was proud and enthusiastic about telling their own digital transformation story. Here are five top tips from execs at the conference, including:

  • Rose Hamilton, Chief Digital Officer, Vitamin Shoppe
  • Nick Taranto, Co-Founder and CEO, Plated
  • Wayne Duan, Director of Digital Commerce, Walgreens
  • Thoryn Stephens, Chief Digital Officer, American Apparel
  • Sandep Varma, VP, Enterprise CRM, Loyalty and Analytics, 1-800-FLOWERS

Pitfalls Of Success: 4 Red Flags Thrown At Uber And AirBNB

Debbie head shotI considered myself a loyal customer of Uber…until recently. I’ve used the service in several cities with ease. But I had a bad customer experience that now makes me think twice before opening the app. Here’s the story:

I needed to get to the Newark, N.J. train station from where I live in a nearby city —  and I didn’t really want to spend the extra dollars on a private car service — so I went to Uber. The app required me to type in the destination, which I did. When the car finally arrived (the driver got a bit lost) he asked me for the destination, then proceeded to tell me he couldn’t go there. Since I thought I might miss my train, I tried to convince him to go, and I mentioned that I put the destination into the app, so he should have known where I needed to go. He said Uber doesn’t tell him the destination and he is not allowed to go to that train station. He drove away; I was charged $5 for a cancelled trip. (I did eventually figure out the right place on the app to argue this charge and received a $5 credit.)

Convenience Economy Fuels Global Estate Sale Segment At EBTH: Exclusive CEO Interview

Andy Nielsen EBTHEvery retail segment can benefit from a more convenient way to purchase. That was part of the premise behind the development of EBTH (Everything But The House) back in 2008. Fast forward a few years: with 123% year-over-year growth and $30.1 million in sales in 2015, EBTH is resonating with a global audience, according to Andy Nielsen, President and CEO, EBTH.

Recently I had the chance to chat with Andy to find out more about the challenges of building a strong, Internet-based global company. He also shares insights for other entrepreneurs and retailers working to grow their businesses.

Coming To Terms With Millennials: Advice From The Experts

Millennials are mentioned in almost every article related to retail marketing these days. And Retail TouchPoints is no exception. We focused a special report on the topic back in February, titled: Can Retailers Keep Pace With Millennial Consumers?.

With that in mind, merchants must take the proper steps to attract more Millennial consumers and motivate Millennial employees to be brand advocates. 

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