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Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.



Genius Customer Engagement Platform Integrates New Payment And Loyalty Options
Monday, 13 August 2012 16:26


merchant_warehouse_imageRecent developments in the payment space confirm the U.S. shift to Europay, MasterCard and Visa (EMV) and Near Field Communication (NFC) — both expected to heighten overall security of contactless payment processing. As a result, retailers are seeking the most efficient ways to transition their POS hardware to accept these payment alternatives.

The Genius Customer Engagement Platform from Merchant Warehouse was designed to aggregate and integrate an array of transaction technology, payment types and customer programs into a single platform. All Genius software is pre-loaded onto VeriFone's MX 915 device, and is managed and accessed in the cloud. Genius will have limited availability in September 2012, and will be released to the general public by January 2013, according to a company announcement.

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Protegrity’s Vaultless Tokenization Facilitates PCI Compliance, Minimizes Risk And Cost
Monday, 06 August 2012 09:26


Protegrity_SS_screen_shotOne of the ways retailers have sought to comply with Payment Card Industry (PCI) requirements is to implement tokenization — a payment data encryption method in which ciphered cardholder data is stored in a central database, or vault. During payment transactions, that information is replaced by “tokens” that identify cardholders while preserving their data security.

But a number of these central database solutions have relied on expensive, complex replication schemes to create a new vault for every merchant requesting tokenization. This centralized process also increases risk of a token vault breach.

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Linkable Networks Releases SKU-Level Card-Linked Offers
Monday, 30 July 2012 00:00

mylinkables-screenBest-in-class retailers are delivering a more seamless deal collection and redemption process with card-linked offers, which replace standard coupons and printed vouchers with automatic, digital savings linked to shoppers’ credit and debit cards. Until recently, these discount offers were broad-based, such as dollars-off a total purchase.

Linkable Networks’ new MyLinkables capability now allows retailers to target and link SKU-level offers to consumers’ credit/debit cards, and engage shoppers in a more direct and efficient manner. 

Among the benefits, consumers save on top brands and retailers throughout the country, from restaurants and specialty retail to convenience and grocery stores, and can view link-enabled ads across a variety of media properties while browsing online.

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Upstream Commerce Launches Tool For Optimized Assortment Intelligence
Tuesday, 24 July 2012 07:56


assortment_big_2Price- and deal-savvy consumers are conducting more extensive research on potential purchases. Because of these thrifty browsing strategies, retailers are seeking ways to price inventory more efficiently and excel in a competitive marketplace. By meeting — and exceeding — customer expectations, retailers can ensure they’re not missing out on sales opportunities.

Progressive retailers are implementing technology to track competitors’ pricing and assortment in real time. Assortment Intelligence, a tool featured in the Upstream Commerce suite, is designed to enable retailers to monitor assortment changes at competitors' web sites. Merchants then can adjust their own product mixes accordingly.

The Upstream Commerce Retail Intelligence Suite is a cloud-based Software-as-a-Service (SaaS) solution that utilizes advanced artificial intelligence, semantic analysis, data mining, and image-recognition algorithms to offer retailers real-time competitive price monitoring and analysis, as well as product and assortment intelligence.

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MyBuys Launches Long-Term Targeting Solution For Personalized Display Advertising
Tuesday, 17 July 2012 07:28


thumb_MyBuys_imageAs retailers strive to provide engaging customer experiences across channels, progressive organizations are capturing and storing actionable insights on their consumers. By tapping into this data, best-in-class retailers are personalizing consumer interactions to foster more meaningful relationships with shoppers to drive engagement and revenue.

Moreover, innovative retailers are extending the window for re-connecting and re-engaging consumers that don’t complete transactions by leveraging new campaign approaches via display advertising. 

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The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

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