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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

TouchPoints TV: Christophe Naasz, Star Micronics
TouchPoints TV
Monday, 27 August 2012 01:00
 

Christophe Naasz, Star Micronics

Christophe Naasz, Marketing Director for Star Micronics talks about the ability to meet with all reseller partners in one place at the RetailNOW event. “We have heard, during sessions yesterday and today about mobility,” he noted. “What is very nice that Star Micronics came to mobility 2 ½ years ago and right now we have all the products the industry is looking for.” He mentioned that 80% of resellers are still in the education process for mobility. Naasz also spent time at the event learning about payment processing and digital signage. “We are trying to see how we can fit into those growing markets.”

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Nash Kumar, M-S Cash Drawer
TouchPoints TV
Monday, 27 August 2012 00:00
 

Nash Kumar, M-S Cash Drawer

In the competitive retail technology and solution space, the ability for companies to succeed relies on reliable channel partners, according to Nash Kumar, Director of Sales and Marketing for M-S Cash Drawer. "You can say you're the smartest guy on Earth, but if you don't have the channel partners -- whether its software developers, vendors or value-added resellers that do installs -- you can't make it alone," Kumar explained. "You have to have trustworthy partners. You'll grow with them if you invest in that relationship." In this episode of TouchPoints TV, Kumar shares how the rise of "as-a-service" is creating new business opportunities for resellers. He also discusses how organizations are reshaping their offerings to reflect leading trends including, mPOS and Bring Your Own Device (BYOD) business models.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Roger Faridi, Smart Power Systems
TouchPoints TV
Monday, 27 August 2012 00:00
 

Roger Faridi, Smart Power Systems

Roger Faridi, VP of Operations for Smart Power Systems was seeking to find out about companies’ power quality issues at the RetailNOW event and how Smart Power could resolve those issues. Power control has become micro-controller based, using the latest technology. “We cannot go with older technology that doesn’t have the ability to keep up with the new technology requirements,” he said. Cleaner power is essential, Faridi added. New products are more efficient and use less energy. Smart Power also is helping partners better understand power issues using a Power Analyzer Unit.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Wilson Chao, Wavesoft
TouchPoints TV
Sunday, 26 August 2012 00:00
 

Wilson Chao, Wavesoft

Wilson Chao, CEO of Wavesoft said one of the company’s goals for the RetailNOW event is to help its customers integrate new mobile products. “The industry has grown a lot in terms of adoption of mobile technologies,” he said. “They must be aware of security issues, such as pay at the table; also how to set up encryption for the wifi network.” Both service and efficiency must be improved with new mobile technology, he added. While budgets have been a hurdle with mobility, with the adoption of Apple products, cost has been less of a concern in the past few years. Now they must be concerned about how to integrate the different types of devices.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Joe Egan, Touch Dynamic
TouchPoints TV
Friday, 24 August 2012 00:00
 

Joe Egan, Touch Dynamic

Joe Egan, Central Regional Sales Manager for Touch Dynamic explained the company’s line of touch technology products. “There’s a lot of buzz about mobile POS,” he noted. “There is a lot of apprehension about what is coming next.” Egan believes that mobile POS will totally change the dynamic of the restaurant business and the end users must be educated. “They will increase table turns, increase sales, be able to handle a bigger section and reduce labor costs.” New product announcements from Touch Dynamic included a new 17-inch screen for its Breeze payment terminal; every all-in-one unit is now available with a printer in the base.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Josephine Lu, Bematech
TouchPoints TV
Friday, 24 August 2012 00:00
 

Josephine Lu, Bematech

Josephine Lu, ISV Relations Manager for Bematech talks about the new company name (previously Logic Control). She noted that resellers are asking which software Bematech is using in conjunction with the hardware they are selling. “When they come back to us they want to know what is the easiest way to get everything from one company,” she noted. Lu also mentioned that Bematech is learning about new software offerings at the RetailNOW event. “So our hardware could provide the correct solution to match the software expectations.” One new product announcement from Bematech included digital signage.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Erick Vlugt, VeriFone
TouchPoints TV
Friday, 10 August 2012 01:00
 

Erick Vlugt, VeriFone

Erick Vlugt from Verifone shares insights about attendance at the RSPA RetailNOW event in Las Vegas. “Eight out of 10 retailers use Verifone right now,” he noted. “A good part of that success is working with our channel partners.” The event is a “two-way conversation” about what the partners need and what Verifone needs, Vlugt added. Regarding industry trends, Vlugt mentions that “last year and this year it’s all about mobile.” He talks about mobile POS and mobile clienteling as well as the timeline for EMV implementation in the U.S. Vlugt also announced Verifone’s new all-in-one payment solutions package, a mobile solution bundle and a new series of consumer-facing devices for retail.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Kathleen Curry, NCR
TouchPoints TV
Friday, 10 August 2012 00:00
 

Kathleen Curry, NCR

Kathleen Curry from NCR discusses the company’s goals for the RSPA RetailNOW event in Las Vegas. “A big part of NCR’s vision is around the consumer – our customers’ customers. We talk with our partners about how the consumer has changed.” She also talks about how VARs can leverage mobile to increase their value to the customer. She encourages VARs to become the trusted advisor to their retailer customers. Curry also mentions the announcement of a new NCR product called Pulse, a Software as a Service management application for the hospitality industry.

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Nelson Gomez, HP
TouchPoints TV
Thursday, 09 August 2012 05:00
 

Nelson Gomez, HP


With more than three decades of experience selling through and with partners and resellers, HP is focusing on developing winning partner programs to optimize sales and engagement within the retail community.

“When you come to RetailNOW you really look at how you build partner programs and execution models for sell through and sell with initiatives,” said Nelson Gomez, Director of Retail Solutions, U.S., for HP. 

During this episode of TouchPoints TV, Gomez shares HP’s plans to collaborate with partners to customize ideal programs for retail solutions. Gomez also shares his thoughts on the emergence of omnichannel retail, and how today’s merchants can keep pace with consumer trends. 


RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: Bob Grabowski, Honeywell
TouchPoints TV
Thursday, 09 August 2012 03:00
 

Bob Grabowski, Honeywell

During this episode of TouchPoints TV, Bob Grabowski, Honeywell’s Retail Vertical Marketing Manager, discusses the company’s reliance on partners and resellers to boost presence across retail and hospitality markets.

“We rely on our ISVs, distributors, resellers and other partners to receive in-depth market intelligence, especially among small- to medium-sized retailers,” Grabowski said. “Our presence is felt mostly through those partners.”

Grabowski also offers detailed insights on Honeywell’s ongoing strategy to keep pace with trends in mobile POS and Software-as-a-Service, including the release of the vendor’s new mobile payment platform. 


RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 
TouchPoints TV: John Enderlin, CHERRY
TouchPoints TV
Thursday, 09 August 2012 00:00
 

John Enderlin, CHERRY

During this episode of TouchPoints TV, Enderlin discusses CHERRY’s latest technology, the iTransigo mPOS sled, and the current state of mobile payment across industries.

“We love meeting with our partners who come to RetailNOW,” said John Enderlin, Sales Manager of POS for CHERRY. “We find a lot of our VARs that attend RetailNOW know their customers better, help us more in terms of understanding what solutions we need to offer, and overall make sales more easily for the entire channel.”

RetailNOW is the premier event for vendors and manufacturers to connect with partners, as well as prospective resellers. Moreover, the conference offers in-depth insights on the latest technological trends in retail, restaurant and hospitality markets, allowing organizations to make better decisions on product offerings and features.

Episode Notes:

 


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