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The Digital Engagement Selfie: A New Perspective On Customer Experience

shadow LiveP LP002 EBK DigitalSelfie July 2014If you took a selfie of your retail business, how would it look? Would you be excited to show it off, or would you be ashamed?

We asked executives to snap their digital engagement selfies by taking an online assessment. More than 220 executives participated, and were rated based on four areas:

  • Omnichannel excellence;
  • Customer service tactics;
  • The ability to identify ready-to-buy customers; and
  • Digital targeting strategies.

Do you want to see whether organizations ranked as Enthusiastic Newcomers or whether they were Digital Innovators?

Complete the form below to download the complete assessment report, which dives into key findings, trends and best practices.


 

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