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Top 5 Trends In Retail For Improving Customer Service and Advocacy Management

  • Written by Mike Santos


wp_drc_cap_emapthica12-2011There is a new “normal” in retail today. Shoppers are more cautious about spending money but still expect a superior shopping experience. Savvy retailers are creating memorable experiences in-store in order to drive loyalty and increase basket size. Customer service must be a priority, as 58% of North American consumers report that customer service is declining.

To combat that statistic, merchants should complete the form below to download the white paper titled “Top 5 Trends In Retail For Improving Customer Service and Advocacy Management.”