World Kitchen, a marketer of houseware products sold under brand names such as CorningWare, Pyrex, Corelle, Revere, EKCO, Baker’s Secret and others, has selected the Workplace Online workforce management (WFM) solution from Workplace to help control labor costs and improve customer service. The cloud-based solution is designed to give companies a competitive advantage through these controlled costs and higher quality service. The solution is capable of going live at World Kitchen by the 2012 holiday season, according to a Workplace press release.
World Kitchen employs approximately 2,800 people, has major manufacturing and distribution operations around the globe, and sells products through multiple channels. The company sought a WFM tool that it could “rapidly implement,” said Michael Chester, VP Store Operations at World Kitchen, “so that we could maximize sales and improve our reputation for great customer services throughout the busy 2012 Christmas holiday season.”
Workplace Online is designed to help managers quickly forecast sales demand, calculate labor levels needed to meet this forecast, and schedule the right people, with the right skills, at the right time, to optimally manage World Kitchen’s retail estate, according to the release. This will help World Kitchen provide increased customer services and reduce costs through the timely deployment of knowledgeable associates who can answer customer queries when demand is high, while also avoiding the cost of overstaffing during quieter spells.