The largest Goodwill operation in the world, Goodwill Industries of Southeastern Wisconsin has selected the Epicor suite of retail solutions to support its growing retail operations. This Goodwill division employs more than 5,000 Goodwill employees in 70 locations throughout 23 counties in southeastern Wisconsin and metropolitan Chicago. The retailer will implement Epicor CRM, Epicor Retail Store and Epicor Retail Audit and Operations Management.
Epicor Retail Store will support more streamlined point of sale transactions for improved customer experience at checkout. It also will provide Goodwill donors with electronic records, eliminating the need for donors to store paper receipts for tax purposes. “Donors are the lifeblood of our business; we want to make it as convenient and hassle-free for them as possible,” said Pat Boelter, Vice President of Marketing, Goodwill Industries of Southeastern Wisconsin. “We’ll be able to sign donors up right on the spot at the drop off location. We’ll scan their card and they will receive an electronic receipt for their donation.”