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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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Mobile
 
Mobile content covers the gamut, from the implementation of mobile apps and mobile web sites to in-store mobile technology. A fast-changing industry segment, mobile presents unique challenges to today's retail organizations. This section will help retail executives stay on top of the latest news, insights and information to help solidify cross-channel strategies and draw traffic into stores.


Musician’s Friend Unveils New Tablet Catalog For Mobile-Savvy Shoppers
Written by Alicia Fiorletta   
Wednesday, 28 November 2012 10:00

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Nearly half (44%) of consumers plan to shop on a tablet this holiday season, according to the Zmags 2012 Holiday Shopping Survey. Additionally, 45% of these mobile-savvy shoppers plan to browse and buy via their tablets on a weekly basis.

To create a more compelling browsing and buying experience for these shoppers, Musician’s Friend has launched a new interactive catalog —  just in time for the holiday shopping season. The tablet-optimized catalog, titled: 2012 Collection: Musician’s Friend Private Reserve, allows shoppers to listen to audio selections and watch video clips of specific guitar models, access detailed product information and place items in their digital shopping carts. The asset also includes high-resolution, 360-degree images and in-depth zooming capabilities. In addition, consumers can “Like” specific products and post images to their personal Facebook pages.

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Forever 21 Releases Two Mobile Apps For Cross-Channel Holiday Shoppers
Written by Retail TouchPoints   
Thursday, 15 November 2012 10:29

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Forever 21
, a specialty retailer of women's and men's clothing and accessories, is promoting two mobile apps for the holiday season: an augmented reality app, F21POP,  and an updated mobile commerce app. Both are available for download on iPhones and iPads.

"We want to blur the boundaries between fashion and technology,” said Linda Chang, Global Marketing Director for Forever 21, in a press release. “Our customers are digitally savvy and we strive to bring fast technology to fast fashion. Our new mobile apps allow us to engage our customers on a new level while making their shopping experience easier and more exciting."

Both apps were designed to help bridge the gap between in-store and online shopping experiences. F21POP utilizes advanced image recognition technology, offering consumers access to exclusive holiday campaign videos. Using the app, shoppers also can place their phones in front of storefront windows, Forever 21 advertisements and the retailer magazine to watch images come to life.

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Experts Discuss Mobile Growth, Impact Of Apple Product Marketing On Luxury Retail
Written by Fatima D. Lora   
Wednesday, 14 November 2012 13:48


Apple_WBLuxury and other upscale brands can learn from the Apple marketing techniques and innovative products that have impacted the retail industry significantly in recent years. In fact, Apple marketing and product ingenuity has helped expand U.S. smartphone penetration from just 3% of the population in 2007, prior to release of the pricey iPhone, to more than 47% today, according to a June 2012 comScore study.

In a recent webcast presented by Luxury Daily, a luxury marketing publication, titled: What Apple’s Offense Means To Luxury Brands, Retailers And Rivals, Scott Forshay, Mobile and Emerging Technologies Strategist at Acquity Group, discussed how Apple innovation and the way consumers use Apple products are paving the way for engagement among luxury marketers and their audiences.

In addition to Forshay, webinar panelists included: Tom O’Regan, Chief Revenue Officer for Martini Media; Patrick Frend, Managing Director of Razorfish; and Jack Philbin, President and CEO of Vibes.

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Charley’s Boosts SMS Campaign Participation By 900%
Written by Alicia Fiorletta   
Monday, 12 November 2012 09:11

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As of July 2012, more than half (55.5%) of mobile subscribers own a smartphone, according to Nielsen, which is a substantial increase from 41% during July 2011. Some merchants are considering the benefits of using mobile apps to engage consumers, but what about feature phone users? Short Message Service (SMS), or text message marketing, is an effective way to instantly communicate with shoppers at all times, whether they have a smartphone or feature phone. 

One merchant recently uncovered substantial benefits from reaching out to customer via SMS. Charley’s Grilled Subs — a restaurant chain specializing in cheese steak sandwiches — has successfully increased engagement among customers and overall purchases as part of the brand’s newest SMS-focused initiative called: “Charley’s Philly Steak Blitz,” reported Ben LaPlaca, Creative Director of Charley’s, in an interview with Retail TouchPoints. Since the first SMS campaign in 2011, Charley’s has increased participation by more than 900%.

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New Aéropostale Concept Store Features Mobility And Interactivity
Written by Alicia Fiorletta   
Thursday, 01 November 2012 00:00

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Forward-looking retailers no longer are combating the continual rise of online shopping, but increasing in-store engagement and sales by leveraging more interactive digital tools and technologies.

Aéropostale, a mall-based apparel retailer for teens, is upping the ante on its brick-and-mortar experience with a new concept store, which was unveiled at the Roosevelt Field Mall in Garden City, Long Island, on Oct. 19, 2012. Featuring interactive fitting rooms and iPad self-service stations, the new store was developed to “inspire a more solid emotional connection with our teen audience,” Anthony McLoughlin, Senior Director of Interactive Marketing for Aéropostale, told Retail TouchPoints.

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