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Customer Service Remains Critical For Smartphone Buyers

Customer Service Remains Critical For Smartphone Buyers

September 01, 2014 | Shopper Experience

Smartphone and tablet users in the U.S. consider customer service and after-sales service to be paramount throughout the device-buying experience, ahead of factors such as general contractual terms and conditions, and brand image, according to research from B2X Care Solutions. Overall, most American respondents are satisfied with customer support made available for their mobile devices. At least 55% of smartphone users rated their service a “9” or “10,” while 77% of tablet users gave their services the same rating. Mobile customers expect the same level of service throughout all support chann...

Movers & Shakers

Home Depot Appoints New CEO

Home Depot Appoints New CEO

Craig Menear, President of U.S. Retail at The Home Depot, will succeed Frank Blake as the company’s CEO effective Nov. 1, 2014. Blake will remain Chairman of the company’s board...

Mary Kay Names Corporate Social Responsibility VP

Mary Kay Names Corporate Social Responsibility VP

Beauty brand Mary Kay Inc. has promoted Crayton W. Webb to VP of Corporate Communications and Corporate Social Responsibility. In his new position, Webb will continue to oversee global media...

Aeropostale Reinstates Former CEO To Recover Waning Teen Interest

Aeropostale Reinstates Former CEO To Recover Waning Teen Interest

The logos that teens once flaunted proudly on their clothes are now becoming scarlet letters. As a result, once-reigning teen retailers, such as Aeropostale, are fighting to maintain customer loyalty...

Mergers & Acquisitions

PetSmart Acquires Pet360, Increases Net Income By 5.1%

PetSmart Acquires Pet360, Increases Net Income By 5.1%

PetSmart has acquired online pet products retailer and integrated media company Pet360 for $130 million to ramp up its e-Commerce business. With the purchase, PetSmart will provide customers with seamless...

Family Dollar Rejects Bid From Dollar General

Family Dollar Rejects Bid From Dollar General

UPDATE: Family Dollar has rejected the $8.9 billion bid from Dollar General, and is favoring Dollar Tree's initial deal to merge for $8.5 billion.In a statement, Family Dollar CEO Howard Levine...

ECommera Rebrands As OrderDynamics

ECommera Rebrands As OrderDynamics

ECommera announced that the company will be renamed OrderDynamics in an effort to unite its subsidiaries under a single brand identity. ECommera initially acquired OrderDynamics in June 2013 to...

Financial News

Best Buy Experiences 4% Revenue Decline

Best Buy Experiences 4% Revenue Decline

Best Buy reported a 4% year over year revenue decline, with Q2 2015 sales falling to $8.89 million. Quarterly comparable store sales decreased 2.7%, with company executives expecting the low...

The Honest Company Captures $70 Million In Funding

The Honest Company Captures $70 Million In Funding

The Honest Company, a provider of natural and non-toxic products for families, has closed a $70 million financing round.  Wellington Management Company LLP led the round, while Dragoneer Investment group contributed....

Staples Earnings Hindered By Store Closures, Foreign Exchange Rates

Staples Earnings Hindered By Store Closures, Foreign Exchange Rates

Staples Q2 2014 total company sales decreased 1.8% to $5.2 billion, compared to $5.3 billion in Q2 2013. Foreign exchange rates and North American store closures negatively impacted sales by...