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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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Marketers Test One-Time Campaigns With Custora 4.0
Solution Spotlight
Tuesday, 14 May 2013 09:54


sscustora1Determining which marketing campaigns will resonate best with targeted consumers requires extensive testing and evaluation. This process can be complicated, costly and time-consuming for busy retail marketing teams. 

The newest version of Custora, a SaaS analytics methodologies solution, addresses this challenge by allowing trial and analysis of one-time marketing campaigns and experiments.

With Custora 4.0, released in March 2013, merchants can test ideas — online or offline — within selected customer segments. The solution predicts consumer behavior and forecasts shopping activity within the targeted segments. Users can select any customer groups for one-time testing, either with the segment builder or by uploading a list. For example, these clusters can include highest-value customers of men’s suits, teenaged customers in the Southeast, or groups making their second or fifth electronics purchases last week.

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The Melt Powers Loyalty Program With Perka Mobile App
News Briefs
Tuesday, 14 May 2013 07:53

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The Melt
, a fast-casual restaurant chain specializing in grilled cheese sandwiches, has adopted the Perka platform to create a mobile loyalty program called “The Melt Perks.”

Using the Perka app as a mobilized punchcard, consumers can earn a free melt for every nine they purchase via mobile or the company web site. Loyal customers also are able to earn the “Perks+” status when they buy at least one melt in five separate orders within 30 consecutive days.

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Crabtree & Evelyn Taps The Cloud For Global E-Commerce Expansion
Cross-Channel Strategies
Written by Alicia Fiorletta   
Monday, 13 May 2013 00:00

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To better reach consumers across demographics and geographic borders, retailers are expanding their brands with e-Commerce sites that reach around the world.

Crabtree & Evelyn, a bath, body and home fragrance brand and retailer, has embraced this go-to-market strategy with a cloud-based e-Commerce platform from Demandware. The luxury products company has re-launched the U.S. web site using Demandware Commerce to respond faster to shifting consumer e-Commerce trends, provide an improved user experience and extend digital commerce to mobile users.

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Digby Analysis Shows Mobile Apps Are On The Rise
Mobile
Friday, 10 May 2013 08:00

MobileAppsThe 20 most profitable retailers from 2012 now are using mobile apps to engage consumers, according to a study conducted by Digby, a mobile and location-based marketing solution provider. Findings were gathered via analysis of the STORES magazine Top 100 and Hot 100 retailer lists.

Research results indicated that 70% of retailers on the Top 100 Retailers list and 47% of brands on the Hot 100 list now offer mobile apps.

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Walmart And MillerCoors Embrace Digital Customer Engagement
Shopper Engagement
Written by Fatima D. Lora   
Thursday, 09 May 2013 14:14

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The Shopper Marketing Summit, a retail networking event hosted in April 2013 by the Path to Purchase Institute, focused on collaboration, in-store activation, digital and omnichannel strategies, shopper engagement and more.

“Today's shoppers are better-informed and less brand loyal than their predecessors,” said Peter Hoyt, Executive Director and CEO of the Path to Purchase Institute, in an interview with Supermarket News. “They have greater access to, and more control over, the information they need to make purchase decisions, and this self-learning now extends into the shopping trip itself via mobile devices. Marketers can no longer be content that their mass media advertising has done the job of effectively building brand awareness, so it has become more important than ever to 'close the sale' in the retail environment.”

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