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Industry Insights
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Wednesday, 21 September 2011 08:20 |
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Retailers have experienced drastic changes since product research and sales moved online, hence the birth of e-Commerce and social media. Today’s retailers are still learning to adapt to these changes and continue to seek new skill sets to more effectively engage with consumers throughout the customer lifecycle.
According to research findings from an Endeca Technologies August 2011 report, eBusiness organizations are evaluating numerous strategies in order to capture insight on the effectiveness of their marketing programs. The study, titled eBusiness Analytics Trends For 2011 And 2012: Online Businesses Make The Case For Actionable Insights,noted that today, 74% of e-Tailers are seeking to measure the effectiveness of email campaigns; 70% want to know how well their natural/SEO search rankings are functioning; 61% evaluate paid search/SEM, and 56% look at the success of customized landing pages.
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Industry Insights
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Tuesday, 20 September 2011 07:57 |
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 Although brand trust is a key factor in boosting customer loyalty, a new study reveals that price is a key driver of purchases among a developing category of moms. In the study titled “Digital Moms: A Demographic Overview,” Forrester Research provided in-depth infographics regarding the online behaviors and shopping patterns of today’s technology-driven mothers.
Survey respondents were drawn from Forrester’s North American Technographics Online Benchmark Survey, Q2 2010 (US), and were separated into two categories: “moms” and “non-moms.” “Moms” are defined as U.S. online females between the ages of 18 and 50 who have at least one child under the age of 18 living with them. “Non-moms” are described as U.S. online females within the same age range who do not have a child under 18 living with them. Overall, a majority of moms surveyed were older than non-moms — 63% were Gen X (between the ages of 31 and 44), while 25% were Gen Y (between the ages of 18 and 30). Only 13% of surveyed moms were categorized as Young Boomers between 45 and 54 years old.
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Industry Insights
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Written by Alicia Fiorletta
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Monday, 19 September 2011 08:20 |
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Since it's inception in 1998, Google has maintained its reputation as an innovator and thought leader. Following announcements of its newest venture into mobile commerce with the Google Wallet, the industry powerhouse has made a strong foray into the retail industry.
During her keynote at the Shop.org Annual Summit in Boston, MA, Stephanie Tilenius, VP of Commerce for Google, provided industry research and case studies honing in on the newest retail trends and shopping behaviors morphing the industry. The retail industry is going to see more payment and commerce innovation in the next 10 years versus the last 20 years, according to Tilenius. “This is largely because the lines between online and offline are going to blur and become one,” she noted. “The addition of the smartphone and new technology like geo-targeting and Near Field Communication (NFC) technology is going to enable new dialogue between retailers and their customers — much more of a one-on-one dialogue.”
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Cross-Channel Strategies
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Written by Amanda F. Batista
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Friday, 16 September 2011 11:26 |
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As the retail industry continues to closely watch the daily deal and flash site model for what “lessons” can be learned, it has become clear that exclusivity and excitement are the key components of success.
During this week’s Shop.org Annual Summit in Boston, MA, Rue LaLa CEO Ben Fischman sat down with Sucharita Mulpuru, VP & Principal Analyst, Forrester Research, for a candid Q&A. Fischman highlighted the growth of the mobile channel, as 28% of Rue LaLa’s business comes through mobile devices, and as much as 38% on weekends.
Mulpuru pointed to the recently released State Of Retailing Online Report (SORO), which found that 29% of retailers have grown their businesses via social marketing strategies.
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Store Operations
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Written by Amanda F. Batista
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Thursday, 15 September 2011 08:07 |
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Empowered, savvy shoppers are leveraging a variety of technologies and tools to make smarter shopping decisions every day through a variety of shopping channels. The convenience of online shopping has made it increasingly critical for retailers to find innovative ways to bring shoppers back into the brick-and-mortar store.
The store environment presents a number of challenges for retailers looking to keep shoppers at the shelves longer and increase basket size and shopping frequency. Those challenges include a plethora of SKUs, a variety of point of purchase (POP) displays and a growing number of private label products on the shelves.
The recent economic downturn has significantly impacted consumer preferences and shopping behavior. Private label (PL) brands have surged in popularity in response, and rather than trying to mirror competing brands, retailers are moving to develop packaging that promote the private brand as a first-choice alternative.
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