Technology Is Important, But Trust Is Essential

2TrustWe talk a lot about omnichannel retail and giving today's shoppers every option when it comes to product ordering and delivery. But what is really at the heart of retail success is establishing a trusting relationship with customers. It sounds simple, but it's not.

This week I attended the Money20/20 conference in Las Vegas, where there were a lot of discussions and questions around data security and payment innovation. Are retailers implementing EMV? How can we make mobile payment work at the drive-thru? What are the steps to speeding the checkout process, both online and in the store? These are all great questions and need to be addressed, but when it comes right down to it, they all lead to Trust.


America’s Thrift Stores Reports Data Security Breach

AmericasThriftAmerica’s Thrift Stores, an organization that operates donations-based thrift stores in the Southeastern U.S., revealed in an official statement that it has been the victim of a malware-driven data security breach. The breach targeted software used by a third-party service provider.

The statement, from Kenneth Sobaski, CEO of America’s Thrift Stores, indicated the breach enabled criminals from Eastern Europe to access some payment card numbers.


In Largest Ever Tech Deal, Dell Buys EMC For $67 Billion

MichaelDellAt a time when other technology companies such as HP and eBay are making themselves smaller by spinning off divisions, Dell and EMC are combining to create a technology giant that will have estimated annual revenues of more than $80 billion. The company will sell a wide variety of both consumer and IT products including PCs, mobile technology, servers and data storage technology and virtualization software.

The $67 billion transaction, being called the largest technology deal of all time, will result in a combined company that is privately held, as Dell currently is. However, the virtualization software manufacturer VMware, in which EMC has an 81% stake, will remain as an independent publicly traded company. EMC shareholders will receive $24.05 per share in cash in addition to tracking stock linked to a portion of EMC's interest in the VMware business.


Five Practical Security And Risk Management Tips For Retailers

Kenya husband- Retail marketingAccording to a recent report, retail is among the top five industries suffering the most from data breaches, with POS intrusions accounting for one in four breaches observed last year. Not surprising given the fact that retail systems hold extremely valuable customer information, making them an attractive target for hackers.

With the recent surge in high profile data breaches, retailers are acutely aware of the need to safeguard against a possible security breach. However, the reality is that in today’s hyper-connected age, it is increasingly difficult to stay a step ahead of every security threat. It can be difficult not only to know exactly where to focus efforts for the best result, but also to justify the associated ROI. There are, however, practical steps that retailers can take to improve their security measures so they are armed with practical solutions that enable them to be better prepared and ready to act before a threat arises.


Fred’s Investigates Security Breach On Two Servers

fredsDiscount retail chain Fred’s has revealed that a hacker gained access to two servers that process payments data after credit and debit cards are swiped. The hacker placed a malware program capable of copying payment card data on both servers on March 23, according to a company regulatory filing. The program appeared to stay active on one server until April 8 and on another server until April 24.

The malware program was designed to search for and retrieve track 2 data — data from payment card magnetic stripes including the card number, expiration date and verification code. However, Fred’s did not find evidence that the track 2 data was removed from the company’s system, according to the filing. No other customer information was at risk during the breach.


52% Of SMBs Will Not Be EMV-Ready By Oct. 1 Deadline

EMV-2More than half (52%) of SMBs will not be EMV-ready when the EMV liability shift deadline passes on Oct. 1, 2015, while 37% of SMBs still have no plans to accept EMV cards after the deadline, according to a study from payment solutions provider Cayan.

Cayan surveyed 344 small business owners and managers in June 2015 for the study designed to uncover tactics for SMBs that currently have no existing EMV plans to transition to EMV-enabled technology after October 1.

Read more... Helps Improve Mobile Payment Security

Consumers are becoming more comfortable purchasing items through their mobile devices. As retailers integrate mobile payment into their commerce strategies, they must ensure they have the solutions and systems in place to keep customer data secure. is a mobile payment platform for browser-based e-Commerce and m-Commerce that includes secure multi-factor authentication. The app’s FonePrint multi-factor authentication combines a smartphone’s hardware with user information to create a “mobile fingerprint,” providing anonymous payments for confidential purchases.


Top 7 Priorities For Retail CIOs Today

VP head shot Oracle
The vast majority of retail business transformations are technology led, placing CIOs in strategic partnership with leaders across their organization.

As retailers enter new markets, improve the online shopping experience, or expand a product category, underlying technologies can determine the success, speed to market and profitability of each venture. In his annual list of strategic issues for the CIO, tech blogger and Oracle Chief Communications Officer Bob Evans estimates that CIOs will fulfill multiple roles and tackle some key business priorities as they work alongside their peers to effect business change and growth.


Natural Grocers Investigates Possible Data Breach

Natural Grocers by Vitamin Cottage is investigating a possible data breach involving an “unauthorized intrusion targeting limited customer payment data,” according to a company statement.

The grocery retailer has not received reports of fraudulent card use from any customer, credit card company or financial institution. In a statement published on the company web site, Natural Grocers indicated: “There is no evidence that PIN numbers or card verification codes were accessed. Finally, no personally identifiable information, such as names, addresses or Social Security numbers, was involved, as the company does not collect that data as part of its payment processing system.”

Subscribe to this RSS feed