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Leveraging VoC Into Advanced Customer Experience Management

Leveraging VoC Into Advanced Customer Experience Management

September 29, 2014 | Special Reports

As many individuals, businesses and organizations have discovered, the Voice of the Customer (VoC) is coming through loud and clear today. Consumers have never had more platforms, or handier tools, for amplifying their delight — or their disgust — with products, services, campaigns and causes. It’s essential that retailers tune in to these multiple “broadcasts.” Even more important is tying what they learn to specific actions, letting shoppers know that they are indeed being heard and heeded. The rewards from well-executed Social Customer Experience Management (CEM) are larger measures of loy...

Movers & Shakers

TXT Hires New SVP To Lead U.S. Expansion

TXT Hires New SVP To Lead U.S. Expansion

TXT e-solutions, a provider of retail planning solutions for luxury, fashion and consumer sectors, has appointed Jean-Philippe Vorsanger as the company’s new SVP and COO of North American operations. In...

Brookstone Names Interim President And CEO

Brookstone Names Interim President And CEO

Brookstone announced the resignation of James M. Speltz, President and CEO and appointed its current Chief Merchandising Officer , Steve Schwartz, as Interim President and CEO. Speltz joined Brookstone in 1998...

Build-A-Bear Appoints Todorovic As CFO

Build-A-Bear Appoints Todorovic As CFO

Build-A-Bear Workshop has appointed Voin Todorovic as the company’s new CFO, effective Sept. 15, 2014. In this role, Todorovic will be responsible for global finance, accounting, tax, capital management and...

Mergers & Acquisitions

PAR Technology Corporation Acquires Brink Software

PAR Technology Corporation Acquires Brink Software

PAR Technology Corporation, a technology solutions provider for the hospitality industry, has acquired POS software provider Brink Software for an undisclosed sum. The acquisition is designed to build a business...

Dollar General Ups Bid For Family Dollar

Dollar General Ups Bid For Family Dollar

UPDATE: Dollar General has launched a tender offer to acquire all outstanding shares of Family Dollar for $80.00 per share in cash, or $9.1 billion. The offer is increased from the...

Catalina Acquires Cellfire To Expand Digital Coupon Network

Catalina Acquires Cellfire To Expand Digital Coupon Network

Personalized digital media company Catalina has entered into a definitive agreement to acquire Cellfire, a provider of load-to-card (L2C) digital coupons for consumer packaged goods retailers. Cellfire will operate under...

Financial News

LightSpeed Receives $35 Million To Expand Product Line

LightSpeed Receives $35 Million To Expand Product Line

LightSpeed, a provider of cloud-based commerce solutions, has closed $35 Million in new funding led by iNovia Capital and Accel Partners. This is the second round of funding for LightSpeed,...

Stein Mart To Open Six New Stores In 2014

Stein Mart To Open Six New Stores In 2014

Stein Mart, a discount retailer of fashion apparel, accessories, home décor and shoes, will open six new stores this fall as part of an extensive store expansion plan. In...

Francesca’s Q2 Earnings Dip, Lowers Full Year Outlook

Francesca’s Q2 Earnings Dip, Lowers Full Year Outlook

Francesca’s Holdings Corp., parent company of specialty retailer Francesca’s, reported a net income of $10.3 million in Q2 2014, declining from $14.6 million in Q2 2013. In response, the company...