Kore has unveiled a natural language processing (NLP) enabled platform, Smart Bot for Commerce, designed to help consumers search, check out, manage orders and get support via a conversation at any digital touch point.
Retailers can create their own branded, AI-powered chatbot with the platform which can keep pace on the path to purchase and bolster loyalty.
A consumer can converse with the Smart Bot via a retailer’s existing mobile and online channels with modern mediums they use daily, such as SMS/text, email and consumer messaging apps. The platform includes a full record of customer conversation history and contextual data that can be transferred across channels.
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Consumers can engage with the Smart Bot to perform everyday tasks such as:
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Authentication and account registration;
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Search for products/Refine search;
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Purchase products and sign up for services;
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Manage shopping cart and wish lists;
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Add and update shipping information;
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Order tracking, status updates, and abandoned cart alerts;
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Redeem rewards and offers;
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Act on holiday and important event reminders; and
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Request customer service support.
