Lovesac, a designer and retailer of furniture and home accessories, has deployed cloud-based ERP software from NetSuite for numerous areas of the business, including: inventory and order management; CRM; POS and customer service.
Since going live with NetSuite, Lovesac has improved end-to-end business processes and has seen continued a year-over-year revenue growth of 50%. Using the solution, store associates have access to real-time data on customer history, inventory availability, order placement and management, and customer support, while the NetSuite POS solution processes in-store transactions.
NetSuite also provides Lovesac with visibility into real-time stock levels across multiple warehouse and store locations, so the retailer knows when to replenish items.
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“NetSuite is helping us transform how efficiently and effectively our company is run,” said Ryan Johnson, COO of Lovesac. “We now have 360-degree visibility into inventory and customer transactions across all channels, which is essential in providing a holistic omnichannel commerce experience and ensuring a high degree of customer satisfaction that drives loyalty and repeat business.”
