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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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Workforce Management Leadership Summit

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Workforce Management Leadership Summit

Retail WFM 2011 convenes in August on the East and West Coasts, bringing together retail executives, strategists and workforce management experts to explore best practice models, leadership case studies, retail wfm benchmarks and tech-enabled strategies driving customer engagement and workforce efficiency.

Retail Attendees:
C-Level Executives and senior leaders from some of the most well-known retail organizations participate in general sessions and roundtable discussions, sharing lessons learned and common pitfalls to avoid. Retail strategists review the state of workforce management and discuss revolutionary opportunities to align people, processes and systems to address the most common challenges impacting retailers today. Leaders with oversight for labor cost control, profit improvement and workforce management connect with peers who've worn their shoes in one-to-one forums and networking sessions.

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