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Strategies to Optimize Every Customer Interaction

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Jill Campbell, Oracle Retail

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The 2012 Holiday Shopper Unwrapped [Infographic]
Tuesday, 18 December 2012 10:47


As more consumers continue to shop this holiday, 84% plan to complete their "Santa lists" by shopping online. The majority (88%) of consumers
said they will be researching products online prior to making a purchase. In addition, the National Retail Federation predicts in-store holiday sales will reach $586 billion. In 2011, the biggest holiday shopping days were on Black Friday ($19.2 billion), the day before Christmas Eve ($17.8 billion) and December 17 ($15.7 billion).

This infographic highlights consumer spending habits via online and in brick-and-mortar stores as well as the methods consumers are using to research items on their wishlists.

[click to expand]


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