Tuesday, 25 September 2012 09:56
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Employees are critical to the in-store shopping experience. In fact, new research from Axsium Group and Empathica highlight the impact store associates have on retaining and pleasing shoppers.
More than half of North American shoppers do not feel that employees appear to be genuinely interested in serving them.
This infographic highlights shoppers' feedback on engaging with store associates as well as tips for hiring the right employee.
[click to expand]