Email:   Company Type:   

Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

Search

Loading

Follow Us

New on TouchPoints TV

Jill Campbell, Oracle Retail

Banner
Banner
Cross-Channel Strategies
 
Cross-Channel Strategies offers readers an inside look at the successful cross-channel promotions, campaigns and programs employed by industry leaders. Retailers across industry segments and regions are adopting unique and innovative approaches to reaching today’s cross-channel consumers. Subscribe to the feed and stay in touch with the latest retail happenings.


Ebates Cash-Back Shopping Site Scores Double-Digit Sales Growth for Retailers
Written by Debbie Hauss   
Thursday, 04 June 2009 13:24

Macy’s, Kohl’s, 1800Flowers and Sephora are just a selection of retailers who are investing in cash-back shopping to boost online sales. The average year-over-year growth for retailers who participate in the cash-back program on Ebates.com is approximately 20%, according to Kevin Johnson, president and CEO. Prior to the recession, Johnson adds, year-over-year growth was consistently at approximately 50%.”When the economy recovers we expect to see this type of growth again.”

To date, more than 1,100 retailers have signed on with Ebates.com to reach more than eight million shoppers enrolled in the program.

Read more...
 
Victoria’s Secret Mobile Commerce Launch Targets Underlying Revenue Streams
Written by Amanda F. Batista   
Thursday, 28 May 2009 10:13


The unveiling of Victoria’s Secret mobile commerce Web site last week signaled that the small screen is quickly evolving from window dressing to a real revenue stream. Victoria's Secret recently called on New York-based Usablenet to design and launch a mobile-optimized site that allows users to find and purchase products when they are on the go. Usablenet is a managed service that leverages the features and functionality of a company's existing Web site and extends it to all mobile devices worldwide, without requiring client IT or Web-design resources.

Jason Taylor, Vice President of Mobile at Usablenet, suggests mobile commerce sites should aim to create a successful experience for the consumer and provide the ability to streamline purchasing. “Without a specialized mobile site, retailers have found it very hard for end users to navigate and process a purchase because of the complexity of online purchasing nowadays, which uses technologies which aren’t very well supported by the mobile device,” notes Taylor.Taylor says a mobile platform allows retailers to customize which products are displayed prominently on the site, and to customize search and find features that are there for contextual mobile users, featuring things like special items, top sellers or a catalog quick order option, which allows customers to use a catalog quick order number to complete a transaction on a mobile phone.

Read more...
 
Diapers.com Utilizes Web Analytics To Nurture Shopping Cart Abandonment
Written by Amanda F. Batista   
Thursday, 14 May 2009 11:58

Unlike brick and mortar stores, sales associates are unable to tend to shopping cart abandonment for online shoppers.  MarketingSherpa estimates the average cart abandon rate for e-commerce sites is nearly 60%. Online baby specialty retailer Diapers.com experienced high abandoned shopping cart rates, and sought out an effective and cost efficient way to draw these customers back to the Web site to complete their purchase.
Read more...
 
Charlotte Russe Takes Social Shopping A Step Further with ShopTogether App
Written by Amanda F. Batista   
Thursday, 07 May 2009 12:34

Social media has emerged as a must-have for retailers. While many retailers are cultivating a presence on social networking sites, like MySpace and Facebook, Charlotte Russe has created in-store signage directing customers to their MySpace page for the latest fashion, accessories and even the option to shop. Taking it a step further, the retailer has added a component to its e-commerce site giving visitors the option to ShopTogether.
Read more...
 
Strategies For Adjusting To New Shopping Patterns Of Cross Channel Buyers
Written by Amanda F. Batista   
Thursday, 30 April 2009 14:19

Though cross channel retailing has become a priority retailers cannot ignore, implementing the cutting edge technology and tactical measures seems to leave companies at the starting gate. To address these and other business challenges, several new research studies were presented as part of a recent Retail TouchPoints webinar titled “Cross Channel Retailing for the Anytime/Anywhere Consumer.
Read more...
 
<< Start < Prev 51 52 53 54 55 56 57 58 59 60 Next > End >>

Share:

 

Related Articles