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Strategies to Optimize Every Customer Interaction

Strategies to Optimize Every Customer Interaction

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Cross-Channel Strategies
 
Cross-Channel Strategies offers readers an inside look at the successful cross-channel promotions, campaigns and programs employed by industry leaders. Retailers across industry segments and regions are adopting unique and innovative approaches to reaching today’s cross-channel consumers. Subscribe to the feed and stay in touch with the latest retail happenings.


Signature Helps Retailers Develop Stronger Relationships With Shoppers
Written by Alicia Fiorletta   
Thursday, 09 February 2012 10:31
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The emergence of the cross-channel shopper has left retailers scrambling to keep pace by implementing new methods of engagement via mobile devices and social media. While shoppers tap into smartphones and tablets to retrieve information and finalize buying decisions, merchants are struggling to strengthen one-to-one relationships with their loyal consumer base. Addressing this challenge, Signature Labs, Inc., has introduced the Signature mobile application for iPhone and iPad, developed to provide store associates and shoppers with detailed features and capabilities to create a more engaging in-store shopping experience.

The primarily goal of the new tool is to create a VIP retail experience both in and out of the store, according to David Hegardy, Founder and CEO of Signature. Furthermore, the multipurpose app for store associates and consumers was designed to create stronger relationships between shoppers and store employees.

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Wine.Com Optimizes Site By 45%, Reduces Page Load Times To 2 Seconds
Written by Lorna Pappas, Contributing Writer   
Wednesday, 11 January 2012 15:42

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Faster computers and impatient consumers expecting rapid download speeds compel online merchants to optimize storefront performance. Even a several-seconds download can be too slow for the millions of web shoppers who are ready to buy but intolerant of slow page loads. As marketers demand increasingly rich presentations with more images and consumer interaction, retailers are challenged to accelerate their sites’ front-end user experience.

Wine.com overcame these challenges with a front-end site optimization tool that cut landing page load times to just two seconds and effected improvements of up to 45%. “A four-second download once was acceptable but today is far too slow, given advancements in computer technology and growing consumer expectations,’” stated Geoffrey Smalling, CTO of Wine.com. “Two seconds was an ambitious goal but we had to reach it or lose potential customers, especially first-time visitors."

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Kenneth Cole Rolls Out Optimized Catalogs To Boost Mobile And E-Commerce Purchases
Written by Alicia Fiorletta   
Tuesday, 10 January 2012 09:54
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Sales results from the 2011 holiday shopping season spotlight the continued growth of mobile and online shopping: Research from IBM reveals that 6.6% of consumers made purchases with their mobile devices during Cyber Monday this year, versus 2.3% in 2010, while online sales on Cyber Monday increased 33% over 2010. To pique the interest of today’s omni-channel shoppers, Kenneth Cole partnered with Zmags, a rich media, mobile and social merchandising solution provider, to roll out optimized storefronts for mobile, web and social media.
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Smartphone Penetration Contributes To Growth In Mobile Email Marketing
Written by Alicia Fiorletta   
Wednesday, 04 January 2012 09:26
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As consumers continue to gravitate to the always-on, multimedia benefits of smartphone technology, email marketing is coming to the forefront as a key way to increase click-through rates and purchases via mobile. Overall email opens via smartphones have increased from 13.36% in Q4 2010 to 20.24% during Q1 and Q2 2011, according to research from Knotice, a targeting marketing communications solution provider. Email open rates via desktop decreased from 86.64% in Q4 2010 to 79.76% during Q1 and Q2 2011.

Knotice’s “Mobile Email Opens Report” defines mobile email open rates as the number of opens occurring via all mobile devices, including tablets. Results are compared to email opens occurring on desktop computers and laptops to highlight the growing importance of streamlining email design for mobile users. According to Patti Renner, Director of Marketing of Knotice, mobile open rates will surge as smartphone usage becomes more prevalent.

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CVS, Subway Adopt Openbucks Gift Card Payment Network
Written by Debbie Hauss   
Tuesday, 03 January 2012 09:30


openbucks2With the Openbucks gift card payment network, shoppers can now use their retail gift cards as cash online for gaming and other purchases. Numerous retailers, including CVS, Subway, Sports Authority, CircleK, Citgo, Hess and more have become Openbucks card issuers recently. At presstime, Openbucks cards were for sale in more than 50,000 retail locations in the U.S. and Canada, according to the company.

“Our vision is to enable anybody to pay for something in the digital world,” noted Marc Rochman, CEO of Openbucks. “It is easy, safe, private and costs shoppers nothing. There are no forms and users are not required to share their addresses or other personal information. Thousands and thousands of people are currently using it. ”

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