TouchPoints Blog

Webinars

• Drive Commerce Growth Through Social Media
• Using Content Analytics To Amplify The “Voice of the Customer”
• “Socializing” the Retail Experience: Customer Experience Management - Born Reporting, Reborn Social

White Papers

• 2012 Email Marketing Guide
• Profiting From Mobile: The Three Key Steps To Success
• The 3 Top Tips For Secure & Successful Retail Events

E-books

• 7 Ways To Optimize The Shelf Edge
• The Store: The Intersection Of All Channels
• Start Delivering Amazing Customer Service; Stop Spending Money on Legacy Contact Centers

Executive Briefs

• Sales & Use Tax: Cost of Compliance at a Glance
• Boosting Loyalty And Customer Engagement In The Cloud